Manager, Onboarding

hace 2 semanas

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
Responsible for managing a high performing team of Onboarding Managers focused on improving the customers onboarding journey, driving product adoption and usage while achieving the customers' business goals and desired outcomes. The Manager of Onboarding will also be responsible for developing new processes to help reduce redundancies and level of effort through automation, implement operational efficiencies, increase customer satisfaction, and maintain day to day operations. Collaborate closely with Sales, and post sales departments (Customer Education, Technology, Product, Support) to execute strategic functional and business goals focused on customer health, retention, and time to value. Maintain a deep knowledge of customer success, healthcare technology industry, product, and role in the market.

**Your Area of Focus**:

- Collaborate cross-functionally with Sales, Customer Success, Technology, Product and Accounting to provide recommendations on product improvements, communicate customer pain points, process improvements and operational efficiencies
- Monitor and manage team productivity and performance to ensure SLAs, KPIs, and objectives are met in a timely manner
- Conduct regular 1:1 sessions and case reviews, and provide day-to-day coaching as needed to support organization, team, and individual objectives
- Recommend, design, and develop process and policies to improve business outcomes and help Tebra transform into a high-performance culture
- Drive the unification of 2 business units in partnership with other leadership to create a streamlined and efficient joint customer onboarding experience
- Act as a point person for any team member issues or concerns. Handle any escalations that require manager attention
- Maintain a deep knowledge of customer success, HIT, product, and role in the market

**Your Professional Qualifications**:

- Bachelor's degree or equivalent experience
- 5+ years' experience leading customer/product implementation or project management teams
- Demonstrated ability in transforming and/or evolving methodologies/models of operations
- Strong communication and listening skills to provide coaching, take feedback, and facilitate issue resolution
- Ability to use quantitative and qualitative data to identify opportunities
- Ability to quickly understand, assess and address customers' challenges and effectively work towards resolution
- Ability to effectively research customer complaints and be open to providing solutions to problems

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

**#LI-JF1 #LI-Hybrid #LI-Onsite**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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