Cross Border Relationship Manager

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

**Team/Function Overview**:
Privacy Client Relationship Services (PCRS) team works with a diverse group of stakeholders around the world to ensure the protection of Citi’s data. Citi is looking for a Relationship Manager to grow and drive its privacy strategy by supporting and creatin relationships with Business contacts during initiative onboarding.

The PCRS team is part of Citi’s Cross-Border Data Clearance (CBDC) unit which is responsible for facilitating a compliance review of data transfer requirements. Located in Heredia or Belfast, the PCRS Relationship Manager will interact daily with initiative owners/stakeholders to collaborate on the design, development and review of global strategic initiatives’ due diligence driven by data privacy processes, standards, and procedures globally.

**Role / Position Overview**:

- Develop metrics to track, demonstrate and expand upon the compliance to privacy, outsourcing and bank secrecy laws and regulations globally that support effective and efficient onboarding operations.
- Manage CBDC Initiative Onboarding process enhancements, partnering with other CBDC teams to develop improvements that also benefit business stakeholders/initiative owners.
- Showcase the importance of Privacy to key stakeholders and senior leaders via great communication of complex frameworks into understandable and actional requirements.

**Development Value**:
You will gain valuable insight and exposure to Data Privacy regulations and outsourcing aspects.

You will also obtain knowledge of wider Citi landscape working with all functions and core businesses in this role. This is an opportunity to work with many other Global Functions teams and shows skills.

**Knowledge/Experience**:

- Advanced English level
- Experience working in related industry or disciplines (e.g., risk management, regulatory compliance, incident response management, PII inventory assessments, information security)
- Track record of interfacing with and presenting to various Senior Management organizational levels
- Process Improvements/Automation experience advantageous.
- Exposure to data analytics.

**Skills**:

- Excellent technical proficiencies in MS Excel, MS Word, and MS PowerPoint.
- Ability to create and maintain complex reports, trending.

**Qualifications**:

- Bachelor’s degree/University level degree
- CIPP/CIPM certification advantageous

**Competencies**:

- Excellent analytical and reporting capabilities
- Ability to work independently and effectively in a complex environment with multi-location team structure
- Ability to collaborate and influence internal Business stakeholders through highly developed communication skills

**What we Offer**

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

- Award winning pension
- On-site health services
- Private medical insurance packages to suit your personal circumstances
- Paid parental leave
- Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

C13
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive conside