Technical Field Operations Technician

hace 6 meses

San José, Costa Rica Milestone Technologies, Inc. A tiempo completo

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
We are looking for a skilled Technical Field Operations Technician to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.
- Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone.
- Schedule and communicate travel to regional offices to provide in-person support on a regular basis.
- Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems.
- Educate users on basic functions and new technologies that will help streamline their workflow.
- Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
- Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm.
- Maintain local inventory to ensure replacement equipment is always on hand.
- Support IT Escalations impacting the site.
- Conference room support and maintenance.
- Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action.
- Support Local Wallboard maintenance.

**Required Skills**:

- Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina respectively.
- Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
- Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.
- Ability to follow proper escalation paths.
- Inviting personality, friendly, and sociable.
- Ability to take notes and record all interactions and steps taken with the users.
- Ability to keep work area clean and organized.
- Working knowledge of Active Directory and basic AD administration.

**Compensation**:
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._

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