![Encore Capital Group](https://media.trabajo.org/img/noimg.jpg)
Complaint Response Representative
hace 3 semanas
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you
The Complaint Response Representative is responsible for investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters. This role analyzes facts and prepares documents that meet internal and external deadlines and company quality standards. Must have an ability to understand complex consumer issues and company processes, conduct root cause analysis, and appropriately document company records. Must identify and escalate concerns and articulate findings in a clear and concise manner. Excellent written and verbal communication skills are required.
RESPONSIBILITIES
Track, investigate and prepare responses to consumer complaints.
Oversees and makes suggestions for improvements to daily automated and manual processes.
Process administrative material and tasks.
Identify and escalate issues that may be a risk to the company.
Perform other duties, as assigned. 5%
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma FIELD OF STUDY: General Education
EXPERIENCE: 1-2 years' experience in Financial Services related field
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Excellent written communication skills Ability to multi-task Proficiency with MS Office productsPREFERRED QUALIFICATIONS
EDUCATION: Bachelor's FIELD OF STUDY: Business or Related Field
EXPERIENCE: 2+ years in Financial Services or Legal related field
CERTIFICATION(S): Paralegal Certificate
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Knowledge of FDCPA, FCRA or other regulatory trainingWhat We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocrm.
Apply Now-
Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica DEXIS A tiempo completoOperating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: April 1, 2024Req Number: R5019377Job Requirements:Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand...
-
Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica Cognizant A tiempo completoNot ApplicableQualification:Graduate (exclusion:BE/BTech/MCA) For Medical Management Bachelor's degree in Nursing or any health science related field. For NA High School Equiv.Responsibility:Business / Customer:Data Processes: Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client....
-
Inside Account Representative
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoJob Purpose:Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily...
-
Inside Account Representative
hace 1 mes
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoJob Purpose:Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily...
-
Inside Account Representative
hace 2 meses
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoJob Purpose:Are you passionate about sales and dedicated to providing exceptional service to clients? TD SYNNEX welcomes you to join us as an Inside Account Representative. In this role, you'll focus on specific client accounts, driving revenue growth and contributing to organizational profitability. If you're a seasoned professional with a knack for...
-
Inside Account Representative
hace 1 mes
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoJob Purpose:Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily...
-
Inside Account Representative
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoJob Purpose:Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily...
-
Sales Representative Lead
hace 3 semanas
San José, San José, Costa Rica Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Inside Account Representative
hace 3 semanas
San José, San José, Costa Rica BMA Group A tiempo completoPrincipal Duties/Responsibilities: Working from customer lists and/or database, makes outbound followup calls to existing customers to qualify leads and sell products and service contracts. Closes a medium volume of sales orders. Sales are medium complexity and the sales rep performs a consultative role for the customers. Emphasizes features and benefits of...
-
Inside Account Representative
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoOverview:High attention to detail and quality standards.Principal Responsibilities: Works with a partner portfolio to qualify and generate incremental business. Working from customer lists and/or database, point of contacts, channel, reseller and possibly end users. Makes outbound followup calls to existing customers to qualify leads and sell Samsung...
-
Telesales Account Representative
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoThe Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas."This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do...
-
Inside Account Representative
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoOverview:Principal Responsibilities: Working from customer lists and/or database, makes outbound followup calls to existing customers to qualify leads and sell products and service contracts. Closes a medium volume of sales orders. Sales are medium complexity and the sales rep performs a consultative role for the customers. Emphasizes features and benefits...
-
Business Development Senior Manager
hace 3 semanas
San José, San José, Costa Rica SITA A tiempo completoOverview:Business Development Senior Manager (Voice & Unified Communications)The Voice & Unified Communications (UC) Business Development Senior Manager is responsible for engaging with SITA Sales and Pre-Sales teams across their assigned Territory or Market Segment to attain new business growth and customer satisfaction within the designated territory and...
-
Business Development Senior Manager
hace 3 semanas
San José, San José, Costa Rica SITA A tiempo completoOverview:Business Development Senior Manager (Wireless & Mobility Business)The Wireless & Mobility Business Development Senior Manager is responsible for engaging with SITA Sales and Pre-Sales teams across their assigned Territory or Market Segment to achieve new business growth and client satisfaction within the designated territory and accounts for the...
-
Tvm Cyber Security Analyst Iii
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoJob Purpose:As a Partner Operations Manager I, you will play a crucial role in maintaining and enhancing our vendor partnerships by efficiently managing various operational tasks. Your primary responsibilities will include updating and managing price files, providing entry-level customer response for presales requests including pricing/quoting, services...
-
Technical Support Representative
hace 3 semanas
San José, San José, Costa Rica DEXIS A tiempo completoOperating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: February 28, 2024Req Number: R5019047Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer...
-
Technical Support Representative
hace 3 semanas
San José, San José, Costa Rica DEXIS A tiempo completoOperating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: November 17, 2023Req Number: R5018173Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer...
-
Technical Support Representative
hace 3 semanas
San José, San José, Costa Rica DEXIS A tiempo completoOperating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: February 19, 2024Req Number: R5018985Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer...
-
Technical Support Representative
hace 3 semanas
San José, San José, Costa Rica DEXIS A tiempo completoOperating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: April 24, 2024Req Number: R5019604Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care...