Inside Account Representative
hace 3 semanas
Overview:
High attention to detail and quality standards.
Principal Responsibilities:
- Works with a partner portfolio to qualify and generate incremental business.
- Working from customer lists and/or database, point of contacts, channel, reseller and possibly end users. Makes outbound followup calls to existing customers to qualify leads and sell Samsung products and service contracts.
- Closes a medium volume of sales orders.
- Sales are medium complexity and the sales rep performs a consultative role for the customers.
- Emphasizes Samsung features and benefits of represented products/services.
- Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
- Meets or exceeds all quotas and activity objectives in assigned account.
- Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
- Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
- Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
- Builds the customer/prospect database by profiling and capturing relevant customer and product information.
- Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
- Maintains most uptodate knowledge on Samsung products and programs.
- Actively participates in assigned sales training, lectures, presentations and meetings.
- Makes daily outbound calls with highvalue qualification.
- Performs other additional duties as assigned.
Knowledge, Skills, and/or Abilities Required:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to listen attentively and foster twoway dialogue.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to provide courteous, timely service when addressing questions and concerns.
- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.
Minimum Educational/Experience Requirements:
- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English
Additional Education/Previous Experience Recommendations:
- College Degree in Business or Marketing preferred.
- Requires 2+ years of outbound tele sales experience, technology experience preferred.
- Call center or tele sales experience using consultative selling skills preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess solid business sense and the ability to profile likely business and technology decision makers.
- Professional and polished communication skills both verbal and written.
- Possess strong organizational skills and the ability to excel in a fastpaced environment.
Working Conditions:
- Professional, office environment.
- Occasional nonstandard work hours or overtime as business requires.
- Some travel required.
What's In It For You?
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Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At S
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