Transitions Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

NA

Qualification:

Graduate/Post graduate with experience in relevant domain or process and transition/project management

Responsibility:

Transition Management:

PostContract Phase:

  • Gain an indepth understanding of Client requirements, expectations (SLAs, performance parameters etc), standards and procedures and help establish exit (gating) criterion for the transition phases.
  • Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools.
  • Track scope changes and raise relevant CR's.
  • Understand the contractual requirements from both client and Cognizant perspective.
  • Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win.
  • Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables.
  • Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction.
  • Establish communication plan & ensure it is followed (both internal & external).
  • Monitor, evaluate & report risks during each phase of transition.

PreContract Phase:

- '
  • Support RFP/RFIs and client visits.

Delivery Support:

  • Help the transition manager Implement the change management plan.
  • Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state.

Governance:

  • Raise relevant CRs as part of the post contract due diligence process.
  • Drive escalation processes for resource issues, delayed project phases such as nonprogress of KT, missed deadlines and other planning issues.
  • Responsible for timely resolution of escalated issues and implementing appropriate corrective actions.
  • Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting).
  • Ensure Transition is within time and budget and meet the required level of quality.

Knowledge Transition:

  • Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team.
  • Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary.
  • Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions.
  • Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate.
  • Ensure the team adhere to the Transition plan and KT process frameworks.

Sales Support:

  • Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan.

People Management:

  • Guide Transition Analysts/Members, if any.
  • Provide inputs to the Transition Director to assist him in identifying crossskilling/ training needs.

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Feb

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