Service Support Specialist

hace 3 semanas


Santa Ana, Costa Rica Costa Rivalry SRL A tiempo completo
Reports to Dir of Ops / VP of Ops and Director of Onboarding, Technologoy and Administrative.


This is a client facing role where you will be expected to reach out to clients for onboarding or service related activities to support the overall Bookkeeping and Accounting services the company offers.

You will be responsible for

  • Gaining access to all client webbased platforms for accounting purposes
  • Credential Verification:
  • QuickBooks
  • Bank Account
  • Credit Cards
  • FRS
  • Payroll
  • Sales Tax
  • Avalara
  • Autymate (setup if needed)
  • Coordinating with processing, service, sales, and accounting
  • Client landholding during on boarding and service related activities
  • Building client relationship and trust.
  • Bank & Credit Card Connecting in QBO
  • Financial document requests to clients.
Reporting to you will be.

  • Processing Team
  • Offshore service team

Skills required:

  • Understanding of software and banking systems (how to navigate the bank pages)
  • Strong Customer Service
  • Patience to help clients with troubleshooting (credential sharing or creation)
  • Teamwork and collaboration
You'll be offered.

  • A great work environment that promotes growth
  • Opportunities to grow your skillset and career.
  • Competitive Salary
  • An inclusive work environment where diversity is celebrated.

Job Types:
Full-time, Contract

Salary:
₡755,000.00 per month

Ability to commute/relocate:

  • Santa Ana, Provincia de San José: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Are you comfortable learning new tools?

Experience:

  • Call center/customer service: 2 years (preferred)

Language:

  • English (preferred)
Expected Start Date: 18/09/2023

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