Payroll Specialist

hace 2 semanas

Santa Ana, Costa Rica CWT A tiempo completo
Payroll Specialist
NP)

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

  • In

Human Resources, our credo is people + culture = performance. We understand the importance of attracting and retaining the best possible talent, and we do that by providing a positive workplace culture in which all our employees are empowered to wow our customers.

Our HR function is made up of the following areas:

  • Employee Experience
  • Employee & Labor Relations
  • Employee Communications
  • Compensation & Benefits
  • Employee Services
  • HR Business Partners

Position Overview

  • The

Human Resources team is seeking Payroll Specialist

Position Description
-
Service Delivery

  • Manage payroll inputs
  • Accountable for the verification of the final salary register, deductions reports, statutory reports, etc. (prepared by the vendor) and having the payouts made
  • Ensure compliance with countryspecific statutory requirements that impact payroll for the respective country
  • Review the payroll registers and statutory reports for countries
  • Ensure compensation disbursements are happening on agreed dates
  • Monitor new legal changes and be alert to ensure legal compliance at the country and regional level
  • Verify payroll inputs (new hire information, exiting employees' information, compensation & benefits changes, Time & Absence records) that are sent to the payroll vendor through a system generated auto feed
  • Verify payroll inputs being received by local payroll vendors in countries
  • Track deductions and provide these inputs to the payroll vendor.
  • Manage exceptions requests in accordance with HR Services Service Level Agreements and procedures
  • Ensure all pre and postpayroll verification checks are completed within the assigned deadline dates
  • Send final approval of the payroll countries to finance/ payment channel to ensure employee payments are made within the required timelines
  • Solve problems by analytical troubleshooting to avoid delays within the payroll cycle
  • Send changes/ additions to insurance brokers, benefits providers, pension providers etc. for insurance enrolment, termination, change of personal details, etc.
  • Be flexible to cover team colleagues for holidays/sickness/ peak workloads
  • Provide training/mentorship to the team with the guidance of the HR payroll Supervisor
  • Capacity to manage complex country (based on local legislation, headcount, frequency etc)
-
Customer Management

  • Act as a member of the HR Employee Services to provide outstanding customer service to all internal (and external) customers including any 3rd parties
  • Escalate to Tier 3 (HR ES Manager) in accordance with guidelines and ensure tracking and follow through to resolution
  • Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
  • Educate customers to ensure, where possible, services are provided through echannels and the HR portal
  • Ensure individual development and continuous service improvement
-
Process Ownership

  • Assist in payroll related projects (standardization / automation)
  • Provide variation reports per payroll cycle for reporting to Finance, Country HR, and the HR Shared Service Center leadership.
  • Complete all payroll checklists associated with each payment cycle as per the required timelines ensuring all payroll deadlines are met for the countries assigned.
  • Archive all payroll inputs into the share drive
  • Support any payroll and Time & Absences related projects to meet project objectives set Support incountry audits, and provide country/regional payroll reports, liaising with Country/Regional Finance teams as needed
  • Keep their knowledge up to date and build a strong knowledge database from which payroll specialists can work
- #LI-Hybrid

  • Qualifications

Position Requirements

Experience & Education:

-
Experience
- o At least 2 years of demonstrated experience of working in payroll processing and administration
- o Demonstrated working experience with country legislation employment and tax laws as they pertain to payroll processes
- o Preferred bachelor's degree or higher in Mathematics/ Business/Accountancy or similar
-
Languages

  • Ability to communicate effectively in English, both written and verbal
  • Any other language based on regional requirements
***-
Knowledge, skills, and abilities (KSAs)

  • Payroll knowledge of the assigned countries
  • Analytical skills
Detail oriented and sense of data quality & accuracy

  • Improve continuously
  • Build a strong relationship
  • Ability to maintain highly confidential and sensitiv

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