Payment Application Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Payment Application Representative is responsible for receiving, posting and balancing cash, checks, EFTs, etc. (all transactions) posted within eCash throughout the work day.

Responsibilities:

  • Post all payments and adjustments daily.
  • Manage the balance cash.
  • Research and/or correct any other cash posting transactions needed.
  • Post and balance batches to batch totals.
  • Maintain required productivity and QA standards.

Skills and Experience:

  • English
  • Spanish Language (Oral and writing 85% or higher), (B2 or above).
  • Must have a high school diploma
  • At least 6 months of experience in Customer Service positions.
  • The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
  • A genuine interest in working with and helping customers.
  • Must possess excellent communication skills and involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Good presentation and a polite, tactful and friendly character.
  • Experience with Healthcare is a plus.
  • Communication: communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
  • Teamwork: able to work well in a team environment and adapt to change by offering support to others and continually prioritizing workload to ensure individual, team and departmental goals are met.
  • Customer Orientation: establishes and maintains longterm customer relationships, building trust and respect by consistently meeting and exceeding expectations.
  • Interpersonal skills: able to work effectively with other employees, patients and external parties.
  • Policies & procedures: demonstrates knowledge and understanding of organizational policies, procedures and systems.
- basic skills: demonstrates ability to organize, perform and track multiple task accurately in short timeframes, have the ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to details and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

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