Business Program Manager, Selling Partner Experience

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
3+ years of program or project management experience

  • 3+ years of working cross functionally with tech and nontech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
  • 3+ years of business process mapping experience with process tools such as MS Visio.
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you're looking for

Key job responsibilities

1.

Process Identification and Documentation:


  • Identify, analyze, and document existing business processes across various departments and regions.
  • Utilize valuestream mapping techniques to provide a holistic view of endtoend processes.

2.

Mapping and Analysis:


  • Develop detailed process maps, flowcharts, and valuestream maps, emphasizing endtoend visualization.
  • Analyze and evaluate processes for effectiveness, and efficiency, identifying areas for improvement, automation and optimization.

3.

Stakeholder Collaboration:


  • Work closely with crossfunctional teams to validate and enhance process documentation.
  • Build a closed loop optimization system to support our program.

4.

Standardization and Best Practices:


  • Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.

5.

Continuous Improvement:


  • Establish key performance indicators (KPIs) for processes and regularly assess performance.
San Jose, CRI

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules


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