Sr. Service Delivery Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica AlignTech A tiempo completo

Join a team that is changing millions of lives.

  • Transforming smiles, changing lives_


At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign is looking for a

Sr. Service Delivery Specialist. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The

Sr. Service Delivery Specialist should perform non-technical project completion using an internal customer perspective, typically from initiation through delivery. Coordinate cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion both on time and within budget. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

In this role, you will

  • Manage stakeholders: generate reports on project progress as well as problems and solutions.
  • Implement and manage change when necessary to meet project outputs.
  • Report and escalate to senior management as needed.
  • Measure project performance using appropriate tools and techniques.
  • Define tasks and required resources.
  • Allocate project resources.
  • Service Portfolio Management for the Customer Success organization
  • Ensure Operational SLAs and target KPIs are identified and consistently met
  • Identify improvement opportunities and engage other teams to implement solutions
  • Act as the main point of contact with the Customer Engagement teams
  • Coordinate operational MBRs, QBRs, Executive Summaries and any other communication needed
  • Act as the main point of contact for the Commercial team and Customer Engagement when urgent support is required from the Escalation Team
  • Any other action required related to the position

In this role, you'll need

  • Bachelor's degree or a master's degree from a fouryear college or university.
  • 610 years of directly related experience.
  • Proficiency in English.
  • Fluency in other languages.
  • Problemsolving and decisionmaking skills.
  • Proactive, creative and assertive
  • Leadership skills.
  • Certified Associate in Project Management (CAPM).
  • Agile.
  • SCRUM.
  • ITIL.

Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is

transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.

Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our

Applicant Privacy Policies
***for additional information.

Global Diversity Statement:


At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.

As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.

We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement
LI-DR1

  • San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...

  • Service Delivery Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    The IT Project Management - Service Delivery Manager. provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and...

  • Project Manager Sr.

    hace 2 semanas


    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    Project Manager Sr. (Hybrid)Heredia, Costa RicaSGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica.Requirements: 57 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards. Run Daily Cadence with Key Stakeholders for...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Partner Service Delivery Intern (Costa Rica)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.At HPE we believe in bold moves,...

  • Air Logistics Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.- Your Role :Specialist works providing operational support along with clerical tasks that aid the business operations.- Your Responsibilities:- + Learn how to develop the processes into the company system,...

  • Delivery Operations Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Delivery Operations Lead (DOL)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Delivery Operations Lead (DOL) - Key value to the...

  • Sr. Delivery Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    Develop and maintain project plans and schedules, in collaboration with development teams and other stakeholders. Create and maintain ongoing reporting to track key performance indicators (KPIs) and provide insight to stakeholders. Foster a culture of continuous improvement, encouraging innovation and driving positive change within the organization Encourage...

  • Sr. Consultant,

    hace 2 semanas


    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    Sr. ConsultantThe Elevator Pitch: Why will you enjoy this new opportunity?The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you're connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware...


  • San Francisco, Heredia, Costa Rica AbbVie A tiempo completo

    Company Description**Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. Quickly...

  • Sr. Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    Sr. Manager, VMware Success 360 Standard - Americas (AMER)The Elevator Pitch: Why will you enjoy this new opportunity?VMware is a global leader in cloud infrastructure and digital workspace technology. We accelerate digital transformation by enabling unprecedented freedom and flexibility in how our customers and partners build and evolve IT...


  • San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionThe HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Operational Risk Sr Analyst is a seasoned professional role.The BTSS Operational Risk Specialist will support BTSS Americas risk operations. The role focuses on identifying risk and control gaps related to the BTSS businesses and assist in driving efficiencies across all regions.The BTSS Operational Risk Specialist role reports to BTSS Americas R&C...


  • San Francisco, Heredia, Costa Rica Publicis Global Delivery A tiempo completo

    Job Description As the Talent Acquisition Specialist, you will be focussing on supporting business units to acomplish their hiring goals by sourcing, attracting, and hiring top technical talent for our Media roles LATAM. You will be involved in defining, designing, and implementing recruitment strategies for PGD with a focus on attracting top talent,...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...

  • HR Operations Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Human ResourcesSchedule: Full TimeCompany Description:Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as Stripe English level C1 or equivalentKey job responsibilities Monitor and respond to app...

  • Sr Content Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...


  • San Francisco, Heredia, Costa Rica HP Inc. A tiempo completo

    Role DescriptionAt HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere. CS Contractual Category is committed to driving transformation, growing the services business, meeting its financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and...


  • San Francisco, Heredia, Costa Rica HP Inc. A tiempo completo

    Role DescriptionAt HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere. CS Contractual Category is committed to driving transformation, growing the services business, meeting its financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and...