LATAM Medical Clinic Service Delivery

hace 1 mes

San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

The Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • Assists in ensuring that the firm has competitive and cost effective reward policies and practices.
  • Contributes to developing and executing the firm's reward strategy,managing the key areas of reward, benefits and pensions and liaising with third parties to develop a consistent best practice approach.
  • Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements.
  • Being fully knowledgeable on the day-to-day activities of a product or process as well as able to provide input on more complex issues.
  • Contributes to resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
  • All other duties as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5 -8 years experience
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Ability to meet deadlines while dealing with multiple priorities.
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor's/University degree or equivalent experience

The LATAM Medical Service Delivery lead will partner with the LATAM Medical Service and Well-being clinical specialist to ensure compliance with country-specific regulations, operational excellence of service execution, and adherence to reporting requirements across the cluster.

Accountable for management of multiple vendor contracts and relationships related to the delivery of clinical and well-being services in country. Extensive collaboration with multiple disciplines (and systems) across the firm including Global Sourcing, Third Party Management, Risk and Control, Legal, Audit, and Information Security (IS) is required.

Responsible for data and record management for the on-site clinics, budget planning and forecasting, and issue identification and control. On-going review of vendors and expenses to identify opportunity for reduction and cost savings. Will ensure complete documentation of business practices, effective communication with team members across geographies, and develop/maintain strategic business continuity plan.

Responsibilities:

  • Partner and support the Medical Service Delivery & Well-being specialist with execution of on-site medical services
  • Collaborate with Global Sourcing to execute Master Service Agreements (MSA) and required contract amendments
  • Lead Request for Information (RFI)/Request for Proposal (RFP) for the clinical services in the cluster
  • Review MSAs to ensure Service Level Agreements are specified and achieved in accordance with terms
  • Onboard and off-board non-employees (NEMS) working in conjunction with the medical clinics
  • Perform ongoing monitoring and compliance of all vendors for different streams (e.g. Marketpalce, IS, INFO SEC, Third Pard Information Security Assessor (TPISA), Application Vulnerability Assessment (AVA), CROSS BOARDER)
  • Create and track CAPs and RE's related to the execution of on-site clinical and well-being service
  • Serve as the Records Management Owner (RMO) for the on-site medical clinics in the LATAM cluster
  • Willing to travel to other countries within the cluster, as directed
  • Fluent in written and spoken Spanish
  • Fluent in written and spoken English
  • Communications skills in Portuguese preferred
  • 2-5 years previous experience with third-party and vendor management
  • Experience with invoice processing and Oracle payments
  • Proficient in Microsoft Office suite, including Excel, Word, PowerPoint, Outlook
  • Excellent communication skills

Job Family Group:

Human Resources


Job Family:

Compensation & Benefits


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ) .

View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .

View the EEO Policy Statement ) .

View the Pay Transparency Posting )

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


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