Customer Service Specialist Iii

hace 2 semanas


San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

About the position:

Essential Functions:

  • Coordinates customer/TE Medical Products relationship.
  • Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed operational level agreement to meet our service commitments.
  • Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood.
  • Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.).
  • Takes complete ownership of problem resolution.
  • Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business.
  • Provides timely, accurate, complete responses to customer or sales inquiries.
  • Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
  • Provides information and analysis on customer and market trends to Business Segment Manager.
  • Develops and presents strategies for addressing strategic customer issues, competitive threats, or to gain additional business.
  • Coordinates meetings and general information exchange between customer and TE Medical Products.
  • Is an active participant in customer visits to TE facilities and makes visits to customer locations when required.
  • Represents the customer's point of view during internal decisionmaking process.
  • Assists Product Management in development of quotation proposals.
  • Ensures accuracy of information in system, including requesting customer drawings and/or latest revision levels.
  • Works with customer and Sales to prepare and monitor monthly sales forecast by customer and product.
  • Solicits bookings to support committed bookings level.
  • Provides analysis on forecast and actual trends, and regularly communicates issues and implications to Operations and Business Segment Managers.
  • Initiates formal NPI team activity and prepares initial information on new product order opportunities.
  • May lead NPI teams.
  • Be willing to support the team for training new members and to take provisional supervision tasks as needed.

Requirements:

  • 35 years (senior ) 57 years Account Lead
  • Minimum 3 years in sales, marketing, supply chain, or customer service related position inside medical industry, preferably in a manufacturing organization or related technical experience.
  • BA or BS preferred.
  • English level B2 minimum.
  • Excel intermediate knowledge
  • Ability to review a P&L statement.
  • Knowledge of ISO quality systems requirements.
  • Ability to audit conformance to procedures.
  • Ability to use MRP system, EDI system.

Competencies:

  • Values: Integrity, Accountability, Teamwork, Innovation


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as Stripe English level C1 or equivalentKey job responsibilities Monitor and respond to app...


  • San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...

  • Customer Care Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

    Job title: Customer Care SpecialistWork Location: Ultra Park I, La Aurora, Heredia, Costa RicaExperience: More than 1 year of Call Center experienceEducation Qualification: High School CompletionNo of Openings: 200+ openingsRoles and Responsibilities: Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or...


  • San Francisco, Heredia, Costa Rica AbbVie A tiempo completo

    Company Description**Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. Quickly...


  • San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer's log in the system Disposition...


  • San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    PURPOSE:Customer Service Agent is responsible for providing effective customer service forall customers by using knowledge of company products and services. This includes assistingwith inquiries, orders, account management, and handling customer complaints via phone,Core functions:service (inbound and outbound calls) Resolve product or service problems by...

  • Customer Service Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Analyst Mandarin will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.Responsibilities: Confer with customers by telephone...

  • Customer Service Agent

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.Responsibilities: Confer with customers by telephone in order to...


  • San Francisco, Heredia, Costa Rica NI A tiempo completo

    We are continually looking for the best talent to join our amazing teams. This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. The Customer Service Representative will be part of our Americas Shared Services Center in Costa...

  • Customer Service Rep

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSIObject Technology Solutions, Inc) has an immediate opening for a Customer Service Rep.CUSTOMER SERVICE REP (REMOTE)MAJOR RESPONSIBILITES: Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. Answer phones and respond to customer requests....

  • Customer Service Advisor

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and...


  • San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    Customers globally rely on our extensive range of products and services—from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...

  • Customer Service Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...


  • San Francisco, Heredia, Costa Rica NI A tiempo completo

    RESPONSIBILITIES: This position will be for front line or back office, depending on the level of expertise. Understand and interact with a variety of NI departments, processes, and applications to support customer needs. Support sales opportunity management for broad-based customers by fulfilling customer requests or escalating to the right path as...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    #ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    #ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo

    We are currently seeking experienced Customer service Representatives to join our dynamic team. If you have a minimum of 6 months of experience in call centers and possess excellent communication and problem-solving skills, this opportunity is for you. As a Customer service Representative, you will play a crucial role in providing exceptional customer...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job Summary This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience. The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions. The...