Data Contributor Fulfillment Supervisor

hace 2 semanas

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

  • The Data Contributor Fulfillment Supervisor oversees the day to day performance of a group of analysts, distributes workload based business prioritization, provides guidance, support, identifies development needs; employs prudence and tact while managing the reciprocal relationship between staff, Professional Services Consultants and management. _

What you'll do:

  • Complete daily, weekly and monthly management reports.
  • Perform ongoing routines of: oneonone, feedback sessions and/or coaching with direct reports.
  • Follow up with appropriate use of disciplinary procedures as required.
  • Monitor and analyze team performance to monitor efficiency/productivity and to identify proactive opportunities for improvement and development.
  • Motivate, encourage, support and inspire the team to surpass their potential, create a sense of ownership within the employees and model company policies and values by ensuring compliance with company's procedures and policies.
  • Contribute and resolve complex tasks, requests, escalations and issues accurately in a timely manner to offer optimal solutions.
  • Respond accurately and timely to the on demand request from the Business Owner and Professional Services Consultants.
  • Partner with key resources in the Business Units, Center of Excellence and Global business Services to identify potential process improvement initiatives.

What experience you need:

  • Minimum Bachelor's degree Diploma.
  • Advanced spoken and written English Level ( B2 or C1).
  • Minimum of 1 years of proficiency with Google Sheets/Microsoft Office(Excel).
  • 1 year+ of proven experience as a Supervisor, Team Lead, or SME.

What could set you apart:

  • Previous Training or Quality experience.
  • Previous back office experience.
  • Knowledge of CDC processes.
  • Professional attitude, fast learner, and desire to grow within the company.
  • Strong analytical and problem solving oriented skills.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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