Process Executive Data

hace 3 semanas

San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

Team Lead - L&P / Team Manager - L&P

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate as may be applicable in the Geo

Responsibility:

Business / Customer:

  • Articulate/ communicate in a manner which is understood by clients / endusers.
  • Effectively communicate information on products/services or trouble shoot issues within the specified time frames as agreed upon with the Customer, in a manner that is understandable by the end User/ customer.
  • Ensuring that information for new/existing policies or plans are recorded in the system, makes Policy amendments as requested by Contract Owner/participant, process claims.

Project / Process:

  • Ensure process guidelines are followed and met as documented.
  • 100% Process adherence to transaction processing timelines involving Moneyin, Moneyout, Enrollment processes of annuities to avoid back dated transactions and other measurable metrics.
  • Process predefined number of transactions as assigned.
  • Meets internal process metrics related to transaction processing involving MoneyIn, Moneyout, Enrollment, death, liquidation processing etc, (such as productivity, quality, Consistency Index what is this we don't measure this ), as defined for the subprocesses.
  • Adhere to shift handover processwhat is this.
  • Record data relating to production statistics, enduser related notes, etc as appropriate.
  • Provide updates and submit reports related to own area of work.
  • Connect with the customer & provide highest level of satisfaction to the customer.
  • Strive to understand and resolve issues/queries at the first instant.
  • Capture predefined policies/amendments in the client system during a business day.
  • Record the output in the system provided by Cognizant.
  • Perform rework on policies which were not processed First Time Right.
  • 100% adherence to the legal guidelines as per the business framework.
  • Adhere to audit compliance (SAS 70, Statutory Audit) of all annuities processes as laid out in process documentation.
  • Respond to data requests.
  • Highlight process related issues / concerns proactively with TL/TMs.
-
Record data relating to production numbers, enduser related notes, etc as per the requirement of the process:

  • Refer to knowledge updates/ repositories to effectively process transactions.
  • Resolve process related queries within defined timelines with process leads and team leads.
  • Resolve process related queries and expedite data requests.
  • Contribute/update knowledge repository to ensure adherence to make more generic to fit all claims processes for claims processes.
  • Process more than one item type/item types having higher complexity related to Claims processes such as claims intake, medical writing, claims processing for P&C, Life claims, claims processing on numerous admin systems, manual processing.
  • Implement small process improvement projects.

For Data processes:

  • Process DC / DB transactions.
  • Review the document received from participant/Annuitant/Employer/Custodian/ Insured/ Owner/ Insurer to decide, "In Good Order" or "Not in Good Order" based on the documented procedure (provided by the client).
  • Analyze available data for underwriters wrt mortality, accident, sickness, disability, and retirement rates.
  • Ascertain premium rates required and cash reserves necessary to ensure payment of future benefits.

For Voice processes:

  • Answer calls from customer/end user based on agreed time frames.
  • Transfer calls involving next level of service to the appropriate department as per the given guidelines.
  • Effectively resolves queries/issues the first time.
  • Perform root cause analysis on the errors made by the team members.
  • Participate on the review calls with the Process owners while playing the role of individual contributor.
  • Partcipate as potential seed resources for staffing new engagements.
  • Accurately record summary of interaction in the system.
  • Service clients regarding financial plans utilizing knowledge of tax and investment strategies, securities, insurance, pension plans, and real estate.
  • Assessing clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives to establish investment strategies.
  • Providing Annuity account value and any surrender charges.
  • Gather missing information or to take a confirmation on the request received as per standard operating procedure (SOP) from the customers.
-
In the absence of the PL and TL, perform the following tasks when assigned:

  • ? Handle escalation calls.
- ? Manage service levels on a daytoday basis.
- ? Manage break schedule on a day to day basis.
- ? Communicate and manage transport delays.

People / Team:

  • Act as a buddy for New Hires.
  • Active participant regarding process improvement ideas on productivity, financial accuracy and consistency index.
  • Perform root cause analysis on the errors made by the team members.
  • Potential seed resources for staffing new

  • Data Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).BA- Data Analyst Portuguese...

  • Data Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).••Required skills and...

  • Data Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Job DescriptionJOB PURPOSE AND IMPACTThe Lead Data Engineer will design, build and operate high performance data centric solutions utilizing the comprehensive big data capabilities for the company's data platform environment. In this role, you will act as an authority for data access pathways and techniques working with analysts within the functional data...

  • Senior Process Executive-voice

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    Team Lead|Team ManagerQualification:Bachelors,Masters degree in Finance,Accounting,Management etc Responsibility:Business,Customer,Articulate,communicate in a manner which is understood by clients,end users Connect with the customer and provide highest level of satisfaction to the customer. Effectively communicate information on products,services or trouble...

  • Data Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID: 275514We are currently seeking a Data Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).BA- Data AnalystPortuguese and English are a must. Define and deliver metrics, reporting platforms, dashboards, and analytical models vital for tracking and managing the business Identify business challenges and initiate process improvement...

  • Application Process Support L3

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID:235499We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Position overviewPosition's General Duties and Tasks: Incident Management liaise with Data Support, SMI and TICM Teams to resolve process related issues Process Escalation followup with client and control teams to ensure...

  • Data Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID: 269768We are currently seeking a Data Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Lead Data Engineer Job DescriptionJOB PURPOSE AND IMPACTThe Lead Data Engineer will design, build and operate high performance data centric solutions utilizing the comprehensive big data capabilities for the company's data platform environment....

  • Data Engineer

    hace 1 mes

    San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).••Required skills and...

  • Data Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).••Required skills and...

  • Data Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Lead Data Engineer Job DescriptionJOB...

  • Data Engineer and Business Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID: 248594We are currently seeking a Data Engineer and Business Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Data Engineer Job DescriptionJOB PURPOSE AND IMPACTThe Data Engineer will design, build, and operate high performance data centric solutions utilizing the comprehensive big data capabilities for the company's data platform...

  • Process & Compliance Owner

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    This position owns the design, implementation, and maintenance of the process to ensure operational excellence within all leadership layers of the supported organizations. Key tasks include but are not limited to, documentation of the process, training of new and existing leaders, monitoring compliance, and reporting to senior management.What you'll do...

  • Master Data Internship

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Process Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Responsabilities:Data Managementa. Consolidate and migrate data from acquired entities.b. Ensure data integrity and compliance with regulatory standards.c. Develop data management strategies to support business continuity.System Optimizationa. Evaluate and recommend improvements to processes.b. Implement new business processes to streamline operations.c....

  • Executive Search Operations Partner

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionYour Role and ResponsibilitiesResponsibilities: Naturally build relationships and understand the necessity of cultivating these relationships with Executive Search Leads, Executive Integration Leads, and other supporting functions. Use knowledge of how and when to leverage relationships to solve problems and meet objectives. Work closely with IBM...

  • Senior Account Executive

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Prodigious A tiempo completo

    Company DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...

  • Process Improvement Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    JOB SUMMARY: The Senior Manager, Business Performance Improvement, is responsible for planning, managing, and driving large scale improvement programs. The Sr. Manager partners with functional leaders to understand priorities and plan the project work necessary to meet goals. Actively identifies opportunities for automation and focuses on operational...

  • Master and Reference Data Strategy Lead Analyst

    hace 1 mes

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Master and Reference Data Strategy Lead AnalystThe role of the Master and Reference Data Strategy Lead Analyst is crucial in operationalizing the governance framework and processes for effective management of Reference and Master Data within the Data Governance team.In this position, you will be responsible for supporting the establishment, upkeep, and...

  • Master and Reference Data Strategy Lead Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Master and Reference Data Strategy Lead AnalystThe role of the Master and Reference Data Strategy Lead Analyst is crucial in operationalizing the governance framework and processes for effective management of Reference and Master Data within the Data Governance team.In this position, you will be responsible for supporting the establishment, upkeep, and...

  • Master and Reference Data Strategy Lead Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Master and Reference Data Strategy Lead Analyst Position The Master and Reference Data Strategy Lead Analyst plays a key role in operationalizing the governance framework and supporting processes to effectively manage Reference and Master Data within the Data Governance team. The main goal is to assist in creating, maintaining, and implementing a unified...