![Bosch Group](https://contents.bebee.com/companies/cr/bosch-group/avatar-HQUf9.png)
master data senior analyst
hace 2 semanas
Position Summary
Responsible for the analysis, troubleshooting KPI and productivity, contact with customer, participate in transitions/migrations, lead Work Instruction updates, lead CIP projects, run complex KPIs and productivity reports in the Business Service Center for Americas.
General Job Responsibilities
- Be a backup of supervisor if needed.
- Support:
- Meetings
- Workshops
- Migrations
- Solve urgent and complex cases including 5 Whys reviews.
- Second escalation point of contact
- Assist on the "Meet and Coach" Program.
- Guide juniors to become experts
- Guide experts to become seniors
- Set 2:1 (include Supervisor)
- Analyze deviations and prepare Key Performance Indicators (KPIs)
- Keep dashboard up-to-date
- Justify low / high volume
- Justify expire versus on time requests
- Quality assurance: responsible of the team
- Productivity reports
- Cross check reports
- Train new hires by shadowing on the different processes and prepare the evaluation of the new hire performance
- Key user of migrations including testing
- Maintain up-to-date work instruction (WI) within the team by making the necessary changes to it according to the business needs.
- Lead and/or propose continuous improvement ideas
- Responsible for root cause analysis and deviations for the vendor/customer master data process
- Assist in tactical meetings
- Perform other functions related to the position
- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- Strong computer skills including MS Office (Excel)
- Experience with Power BI is a must
- 5+ years of experience with ERP systems (SAP preferred)
- 5+ years in an accounts receivable role, accounting experience, account payable or finance.
- Experience in Power BI is a must
- Experience in business service center, preferred
- Customer service oriented
- Leadership
- Teamwork
- Problem solving
- English level B2+
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