Manager Ii, Seller Ops Support, Spend Evaluation
hace 2 semanas
- 3+ years successful experience managing a team of people with a track record of developing a high performing environment.
- 2+ years managing an operational team of people (frontline & backline), either in a customer support/service environment, or in a diverse ecommerce operations team.
- 2+ years' experience with deep diving data with analytical, sales, and productivity tools including Tableau, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
- 2+ years' experience managing a high demanding customer operations team, and leading prioritization of tasks, team scheduling, time management, and meeting deadlines with initiatives and projects.
- 2+ years building reporting and accountability mechanisms to increase efficiency and effectiveness of a production team.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.
- Master's Degree in a field of Business, Marketing, Operations or Finance.
- Scrum Master Professional Certified.
- Yellow/Green Belt Certification. 3+ years' experience in Program/Project management 5+ years' experience in operations, marketing, buying, or customer service delivery in related industries like retail, ecommerce, technology support or hospitality.
- Amazon Seller Support and E-Commerce experience preferred.
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Learning Experience Designer, Seller Partner Support
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of program or project management experienceAre you passionate about the customer experience? Do you like to create high impact training curriculum? Our Seller Partner Support Learner Experience Design (LXD) team is looking for an innovative learning professional to design engaging training curriculum for our frontline investigators.The LXD team is...
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Custom Offer Specialist, Spend Evaluation
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of experience in data analysis and reporting, utilizing tools such as pivot tables, macros, and v-lookups Intermediate to advanced proficiency in Microsoft Excel Proficiency on English Language (written and spoken) 1+ years of experience working with operations processes and managing incidents and escalations Proven experience performing analysis...
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Manager, Issue Assistance, Strategic Account
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of relevant experience in customer support, program management, or related field. 4+ years of professional experience developing and leading teams while driving organizational goals. Bachelor's degree or equivalent practical experience. Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while...
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Sr Account Manager, International Seller Services
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of digital advertising and client facing roles experience Bachelor's degree Experience analyzing data and best practices to assess performance driversAre you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS).Our mission is...
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Account Manager, International Seller Services
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience in an analytical, results-oriented environment with external customer interaction. Proficient on English Language (Written and spoken) Experience with ecommerce, digital advertising, or media would be an advantage.Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform....
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Program Manager, Operations Specialist, Seller
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2+ years of program or project management experience Strong organization skills and attention to detail Comfortable managing multiple responsibilities in a fastpaced environment Excellent verbal and written communication skills Language requirements (English)The Seller University team is seeking a detail-oriented Program Operations Specialist (L4) to help...
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Program Manager, Operations Specialist, Seller University
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoThe Seller University team is seeking a detail-oriented Program Operations Specialist (L4) to help support content launch and management workflows and enable successful delivery of weekly live trainings for sellers. In this role, you will collaborate with Seller University stakeholders to own key functions of our content delivery and live education...
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Seller Support Associate, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoSpeak, write, and read fluently in English High School diploma. 2+ year(s) of experience in Customer Service and/or backoffice corporate environments. Work experience in MS Office tools (Outlook, Word, Excel, etc).This is a full-time, hourly, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be...
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Sr Customer Success Manager, International Seller
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. Education: Bachelor's degree or equivalent. Goal Attainment: Demonstrated success identifying...
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Sr. Program Manager, Strategic Account Services
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJoin Our Team as a Sr. Program Manager at SBAT Team!The Strategic Account Services (SAS) organization works closely with Sellers to enhance the Amazon customer experience. Our goal is to boost seller growth by improving selection, catalog quality, Prime commitment, deals, and advertising spend. We also provide education on account health to drive overall...
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Account Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of sales or account management experience 3+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversThe Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most...
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Sr. Program Manager, SBAT
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...
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Manager, Account Rep, Rnl
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree or equivalent (Equivalent being 5+ years sales support or sales operations experience in e-commerce, SaaS, cloud or a related industry) 5+ years professional sales support or sales operations experience 5+ years of sales support or sales operations management experience Experience leading large teams Experience using analysis, reporting,...
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Manager, Program Management, Strategic Account
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring followthrough. Proven...
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Ops & Enabling Manager - Central Team (Gfs Americas)
hace 2 semanas
San José, San José, Costa Rica AstraZeneca A tiempo completoRole purposeFinance continues to drive AstraZeneca's Bold Ambition and driving the delivery of the company's strategic priorities. Providing valuable data, analytics and insights will not only support growth but enable the science to make effective decisions and identify market opportunities. Our mission is ambitious, and it takes the skills of a...
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Risk Analyst Ii, Payment Risk Machine Learning
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience defining requirements and using data and metrics to draw business insights Advanced SQL experience Bachelor's degree or equivalent 4+ years analytical field experience Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever thought about what it takes to detect and prevent...
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Associate Community Manager
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or higher 2+ years' relevant experience. Demonstrated ability to dive deep to understand the customer, product and business Fluency in English and Spanish Experience with handling escalations Community Manager experience Experience with Marketplaces is preferred Excellent written communication skills with proven ability to handcraft...
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Senior Emerging Risk Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications Bachelor's degree 6+ years in a risk management or program management role Excellent written and verbal communication skills with the ability to present information clearly and concisely Proven analytical skills and comfort in deriving insights from quantitative data Experience driving projects involving multiple stakeholders...
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Inside Account Manager II
hace 2 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoOverview:A Inside Account Manager II is responsible for supporting the sales team, building strong customer relationships, and assisting the Manager in strategic initiatives. They also provide coaching to the team and act as a backup when the Manager is unavailable.Key Responsibilities: Leadership (10%) Mentorship/Coaching (20%) Manager primary back up...
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Program Manager, SAS Business Accelerator Team
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoMinimum 3-5 years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. Minimum 35 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact. Process improvement capabilities such as Lean Six Sigma and...