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Operational Excellence Coach
hace 3 meses
Job Summary:
The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores.
- Ability to effectively coach, recognize, and communicate with multiple members of the store teams on many different levels.
- Maintains a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leader and Franchisees.
- Motivates and develops positive relationships with the store's team members.
- Infuses pride in the organizational values and mission during each virtual visit.
Responsibilities:
- Demonstrates the ability to drive continuous progressive improvement.
- Follows the OER visit protocol.
- Follow OER administrative process and schedules accordingly to meet required visit count.
- Conducts OER / followup visits evenly between lunch/dinner & weekdays/weekends quarterly.
- Accurately and objectively review brand systems and processes.
- Verifies and drives complete and timely execution of corporate and local marketing programs.
- Develop a teaching and coaching culture with every visit.
- Teach and role model proper root cause analysis.
- In partnership with the store teams, craft effective action plans that drive system improvements.
- Demonstrate the ability to teach the OER process to the above store leaders.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified by the OER process.
- Demonstrates the ability to ask quality questions during the OER process.
- Centrally assign, track, and report on recurring and ad hoc work across every location.
- Escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls.
- Provides advice/suggestions to challenges experienced during previous OER.
- Conducts and supports the training process in the franchise stores, with regular follow up.
- Supports new store openings as designated. Manages and supports multiple ongoing projects for the Operations Excellence Department.
Skills and Experience:
- Education level: High school diploma or higher.
- English level of a B2 + and Bahasa.
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead thirdparty vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and serviceoriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationshipbuilding skills.
- Flexible and willing to work on weekends, and weekdays.
- Strong work ethic and integrity, a must.
- Food and beverage experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world class organization.
