Coordinator, Marketing

hace 2 semanas

San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

Job Number

Job Category Sales & Marketing

Location Costa Rica Office, La Rivera de Belen, Heredia, Costa Rica, Costa Rica

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Non-Management

CANDIDATE PROFILE

Education and Experience:

  • High School or GED equivalent required
  • College (University) degree required in Communications, marketing, hospitality management, or related field
- preferred

  • 2+ years of work experience in Social Media / +1 year Social Media agency
  • Preferred
  • Must be fully proficient in written and spoken English and Spanish (Portuguese is a plus), possess excellent communication skills, including writing skills and impeccable proofreading skills and outstanding grammar
  • Strong Copywriting skills, Basic graphic design & video editing skills, Basic photography & videography skills are a plus
  • Selfstarter and ability to work independently a must
  • Must be a team player and collaborate well with multiple stakeholders
  • Good working knowledge of key database systems and Microsoft Office (including Outlook, Excel, PowerPoint and Word)
  • Detailoriented, creative, energetic, takes initiative and work effectively in a fastpaced environment
  • Able to effectively work independently or, at times, as part of a team.
  • Good technical and project management skills; ability to handle many diverse projects simultaneously,
  • Consistently demonstrating high level of organizational skills: multitasks, prioritizes, and meets deadlines in a timely manner

CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Support social media strategies for assigned hotels and manage day to day social media activities on Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, and/or other social channels for assigned hotels
  • Create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels.
  • Generate original content, including capturing photographs, writing copy's, and performing basic graphic design and creative functions (e.g. simple video editing, creation of gifs, etc.)
  • Moderate assigned social pages and perform customerservice functions per company and industry best practices and standards
  • Ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures
  • Coordinate regularly with senior coordinators, account management, hotel social media champions and leadership, and social media knowledge experts to ensure adherence to best practices.
  • In fewer opportunities, address concerns, answer questions, and educate hotel stakeholders about social media in general.
  • Measure progress, interpret results, and report on social media KPIs. Create amplification plans for content with brand and regional teams
  • Stay uptodate on industry and platform trends and best practices
  • Create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and ROI, and reporting on results.
  • Use social media listening tools to identify trends, surprise and delight guests, engage with guests, source UGC, perform service recovery, and more.
  • Be proficient in platforms such as Sprinklr, Facebook Business Manager, and others.

Computer Skills

  • Use computers and computer systems (including hardware and software), enter data, or process information.
  • Use computer systems and software packages to input, access, modify, store, or output information.
  • Proficient in Microsoft Outlook, PowerPoint and Excel.
  • Basic graphic design on Canva, video and photo editing.

Communication

  • Inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.
  • Speak to stakeholders and coworkers using clear, appropriate, and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
  • Support all coworkers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Maintain brand standards through all activations and programming
  • Comply with quality assurance expectations and standards.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefi

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