Service Now Reporting Lead

hace 3 semanas


San José, San José, Costa Rica DXC Technology A tiempo completo

Role Overview:

As the Reporting Process Lead, you will assume responsibility for delivering all month-end reporting, as well as maintaining reports and dashboards.

You'll collaborate on adhoc reports as requested by leads, utilizing both Excel and ServiceNow. Your role will contribute to the successful management and communication of vital data insights.

Required Skills/Experience:

  • Exceptional analytical skills, enabling a swift grasp of the intricacies within various business processes (planning, order management, financial, etc.).
  • Strong organizational skills coupled with adaptability in demanding, fastpaced environments.
  • Effective written and verbal communication skills in both English and Spanish.
  • Demonstrated leadership abilities and a collaborative approach to teamwork.
  • Prior experience in delivering exceptional customer service.
  • Flexibility in working schedule to accommodate varying requirements.
  • Proficiency in creating and managing ServiceNow reports and dashboards.
  • Thorough command of Excel functionalities, including Pivot tables, Look Up/Min/Max/If/Search Formulas, and Slicers.
  • Working knowledge of INM/FR/PRM/CHG ticket standards and classifications.

Desired Skills/Experience:

  • Previous handson experience with ServiceNow, Dashboards, and Reports.
  • Knowledge or experience within the Consumer Goods sector or Personal Product Industry.
  • Familiarity with ITIL principles.
  • Proficiency in using ServiceNow.

Responsibilities:

  • Develop and maintain ServiceNow Dashboards based on operational and client needs, aiming to facilitate realtime data monitoring and performance evaluation.
  • Produce and timely deliver service reports in accordance with specified schedules, ensuring accurate distribution to designated recipients. Refer to the REPORT LIBRARY & TASKS for currently scheduled reports.
  • Create, document, and update artifacts integral to report production.
  • DXC Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability_

  • Service Now Support

    hace 3 semanas


    San José, San José, Costa Rica DXC Technology A tiempo completo

    Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses. As trusted advisor create and maintain effective customer...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Regional Service Ambassador Lead is responsible for providing best-in-class customer service and ensuring seamless customer experience across The Americas. This role will design and implement MEET's standardized service model in The Americas and will report to the MEET Global Service...

  • QA Team Lead

    hace 3 semanas


    San José, San José, Costa Rica Now Digital Talent A tiempo completo

    The Team Lead Quality Assurance Agent is responsible for overseeing the quality assurance operations within the call center. This role involves leading a team of quality assurance agents, monitoring and evaluating call center interactions, and ensuring compliance with company standards and client requirements. The Team Lead will also be instrumental in...


  • San José, San José, Costa Rica Mondelēz International A tiempo completo

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Role is concentrate on establishing and upholding an enterprise data governance framework, ensuring adherence to data policies, standards, and practices, crucial for maintaining consistency, quality, and...


  • San José, San José, Costa Rica Object Technology Solutions Inc A tiempo completo

    Build relationships with a variety of internal stakeholders to understand businesschallenges and leverage data and insights to fuel marketing planning, delivercompetitive analyses, enhance media decisions, improve web user experience, anddeploy best practices across the West. Work collaboratively with agency resources to guide priority workstreams...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Sr Analyst, Global HR Reporting Services role is part of the GBS Colleague Solutions Team and is primarily responsible for design, development, testing and troubleshooting activities related to HR Reporting and Dashboarding Solutions in Workday and SAP Business Objects This position will report to the GBS, Global HR Reporting Services...


  • San José, San José, Costa Rica IT Link Now, LLC A tiempo completo

    About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our team....

  • Team Lead, T&e

    hace 3 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • BI Reporting Analyst

    hace 3 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ Working in a fast paced environment responsible for developing and supporting Vulnerability & Patch Compliance Reporting functions. Interact...


  • San José, San José, Costa Rica UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • San José, San José, Costa Rica IT Link Now, LLC A tiempo completo

    About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our team....


  • San José, San José, Costa Rica Mondelēz International A tiempo completo

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.Under broad supervision, you will reconcile and adjust general ledger accounts and/or bank statements. You may also perform moderately complex analyses of performance results. In addition, you will compile,...

  • Reporting Analyst

    hace 3 semanas


    San José, San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.We are currently seeking a dynamic individual for the role of Reporting Analyst to join our team:Location: Heredia, Costa Rica.Work schedule: Monday to Friday, 8:00 am to 5:00 pm.Work model: Hybrid.Contract Type: Indefinite-termWhat is your day to day?High level of independenceHighest qualitative...


  • San José, San José, Costa Rica British American Tobacco A tiempo completo

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT COSTA RICA IS LOOKING FOR A PLANNING & REPORTING FINANCE AANALYSTSENIORITY LEVEL:Non-managementFUNCTION: FinanceLOCATION:Costa RicaROLE...

  • Customer Service Advisor

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between end-user...

  • Configuration Manager

    hace 3 semanas


    San José, San José, Costa Rica DXC Technology A tiempo completo

    The configuration manager is accountable for the implementation and direct execution of the process on a day-to-day basis in line with DXC Technology global standards within a given domain. Typically, a domain covers one or more geographic regions, delivery organizations, service lines or customer accounts. This includes managing all activities required to...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Citi A tiempo completo

    Responsibilities: Assists in ensuring that the firm has competitive and cost effective reward policies and practices. Contributes to developing and executing the firm's reward strategy,managing the key areas of reward, benefits and pensions and liaising with third parties to develop a consistent best practice approach. Ensures that reward practices are...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Purpose: Responsible for managing marketing lead generation campaigns with business partners that support marketing initiatives with guidance from vendor brand managers. Liaise and coordinate with external suppliers for execution of activities. Collaborate with internal and external campaign stakeholders to support product sales growth. Ensure...

  • Meet Team Lead

    hace 3 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across...