Meet Team Lead

hace 2 semanas


San José, San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY


The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.


This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation.

They will collaborate cross-functionally across the organization as needed.

This role will be based in Escazu, Costa Rica and manage 7-10 colleagues.

The Team Lead will work with regional operations teams, sourcing teams, payment teams, and other Centers of Excellence as appropriate.

This role will also promote the growth and development of their team, in coordination with their Operations Manager.

ROLE RESPONSIBILITIES

  • Review assigned MEET transactions ensuring that they are compliant and properly documented according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards
  • Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with Service Level Agreements (SLAs) and to the quality expected from Pfizer
  • Work with Legal and Local Compliance to get approvals for exceptions when needed
  • Consult with MEET colleagues, business colleagues, healthcare professionals and external organizations to resolve any errors, issues, or rejections as needed
  • Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
  • Provide additional meeting oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, postevent feedback, venue selection, budget management, third party coordination, customer needs, and daily support
  • Ensure audit support documentation is gathered appropriately
  • Execute payment and/or confirm that consultant received proper payment
  • Lead market touchpoints, support MEET Analysts on escalations
  • Provide leadership on special assignments
  • Demonstrate strong communication skills and relationship skills working with the commercial business
  • Employ innovative approach to assisting in improving processes and ability to train and deploy changes
  • Work with other MEET leaders regionally to ensure consistency and standardization
  • Work closely with MEET Operations Leads and MAPP Lead on bringing efficiencies to how we work and ensuring compliance standards are met
  • Support on training and documentation processes
  • Lead market touchpoints, support MEET Analyst on escalations and Manager on special assignments.
  • Partner with markets/regional process leads to understand additions/changes to local country annex requirements
  • Support in hiring highperforming talent and developing strong future leaders
  • Support with coaching and development for team members through structured process and tools including individual and talent development plans
  • Create a team environment that drives high colleague engagement and adoption of making Pfizer an amazing place to work
  • Deliver strong innovations and other peertopeer communities to share ideas that improve processes and working environment

BASIC QUALIFICATIONS

  • Ability to manage a team
  • Ability to create and deliver presentations to key upper management stakeholders
  • Strong stakeholder management skills
  • Good organizational skills to coordinate and manage multiple priorities
  • Strong technical skills in managing transactions within a global system
  • Strong customer service skills and mindset
  • Ability to work independently
  • Strong experience in controls environment
  • Understanding of accounting terms and financial cycle
  • Understanding of compliance/financial controls
  • Ability to thrive in a dynamic and rapidly changing work environment
  • High level of selfmotivation, energy and flexibility
  • Strong interpersonal and organizational skills
  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required
  • SAP/Ariba experience preferred
  • Strong written and verbal communication skills enabling effective communication with all levels of management
  • Highly focused on customer service
  • Project management & communications skills: ability to lead
  • Minimum of bachelor's degree in Business, Finance, or a related discipline
  • Fluency in English is a must

PREFERRED QUALIFICATIONS

  • Typical Years of Experience: 3+ years (1+ years with MBA/MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
  • 12 years of experience with MAPP transaction processing preferred
  • Strong compliance experience and financial or audit controls background
  • Leadership experience to train or develop others and bring innovative ideas to the team
  • Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
  • Previous experience with pharmaceutical companies is preferred
  • Experience with accounting or compliance/audit transactions, prefera

  • Meet Payments Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Payment Team Lead position is responsible for processing the payments in compliance for US MEET transactions and additional payment process related.This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation....

  • Meet Senior Analyst

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    The Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for processing and ensuring the compliance of all MEET transactions for the US market. The Senior Analyst will review transaction details for compliance and follow up with commercial colleagues as needed. Additionally, the Senior Analyst will create digital contracts...

  • Team Lead, T&e

    hace 2 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • Pre-departure Team Lead

    hace 2 semanas


    San José, San José, Costa Rica The Moorings A tiempo completo

    About Us:Sunsail and The Moorings are part of the Travelopia group, which is one of the world's leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and...

  • QA Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Now Digital Talent A tiempo completo

    The Team Lead Quality Assurance Agent is responsible for overseeing the quality assurance operations within the call center. This role involves leading a team of quality assurance agents, monitoring and evaluating call center interactions, and ensuring compliance with company standards and client requirements. The Team Lead will also be instrumental in...

  • Collections Team Lead

    hace 2 semanas


    San José, San José, Costa Rica World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.WBL is a company with a 100% remote workforce.This is a remote Contract/Consultant position. Generally,...

  • Team Lead, Offshoring

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Offshoring Team Lead Are you looking for an exciting opportunity to be part of a dynamic team responsible for driving new business growth and maximizing revenue? As the Offshoring Team Lead, your main goal will be to assist in the introduction of high-potential merchants to Amazon's marketplace, ensuring they offer competitive products and pricing while...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Regional Service Ambassador Lead is responsible for providing best-in-class customer service and ensuring seamless customer experience across The Americas. This role will design and implement MEET's standardized service model in The Americas and will report to the MEET Global Service...


  • San José, San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.What this job involves:Responsible for handling a team size of 10-12 membersEnsure prioritization & urgent payment requests are attended to promptlyEnsure team's adherence to turnaround time and accuracy of activities undertaken including any transition in / Out or ad-hoc projectsEffective management...

  • P2p Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues, in addition to a successful...

  • P2p Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.The GBS Procure to Pay Team...

  • Team Lead, Operations

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable...

  • Sr. Team Leader

    hace 2 semanas


    San José, San José, Costa Rica Concentrix A tiempo completo

    Description The Senior Team Leader oversees a group of call center associates and guides a team of Team Leaders. This role involves ensuring that performance goals are met through effective coaching, motivation, and accountability. Essential Functions/Core Responsibilities Lead Team Members to foster professional growth through coaching and teamworkCoach...

  • Team Lead O2c Collections

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouYour in-depth knowledge and financial skills will keep our products in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently...


  • San José, San José, Costa Rica Percona A tiempo completo

    Percona is experiencing significant growth as we continue to mature our IT Security practices and as the company transitions to a software-led organization.The mission of the Security Operation Team Lead is to ensure the overall security of Percona's information, with a focus on customer information. This is accomplished by managing our Security Operations...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Latin America (LATAM) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks.This Analyst will demonstrate accountability and integrity in the face of...

  • Americas Hospitality Lead

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Americas Hospitality Lead is responsible for supporting the implementation of MEET's hotel and venue selection processes within the Americas and for overseeing the execution of day-to-day hotel and venue selection. In addition, this lead will oversee Standard Hotel Contract (SHC) adoption and...


  • San José, San José, Costa Rica Mondelēz International A tiempo completo

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and...


  • San José, San José, Costa Rica World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.This is a remote Contract/Consultant position. Working hours will be 9:00am-6:00pm Eastern Time, Monday...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Fluent English and Spanish written and verbal skills 6+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, Instock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles Experience building relationships with external stakeholders, identifying business opportunities for...