Team Lead O2c Collections
hace 2 semanas
Your in-depth knowledge and financial skills will keep our products in production and our innovators innovating.
Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently than ever before.
What You Will AchieveHow You Will Achieve It Responsible for the successful execution of day-to day operations ensuring activities such as Customer collections, Dunning, Customer account mgt, query and dispute mgt are performed to a high standard of operational excellence, established service level agreements are met, and adhering to defined GBS process and control requirements. Right size and manage workload across team members. Effectively communicate to team members and management with regards to work tasks and deadlines. Ensure the appropriate oversight and measurement of activities through standard operational performance reporting to ensure identified performance targets including internal and external benchmarks are achieved, identifying recommendations for action and improvement. Ensure escalations are managed and resolved in a timely manner ensuring appropriate management oversight where necessary.
Manage the BPO relationship with Genpact to ensure a high standard of operational performance across supported markets and alignment with process objectives and strategy. Ensure work instructions, training documentation and other process related documents are maintained and updated in a timely manner. Support the delivery of E2E value realization initiatives including the optimization of processes through standardization, process improvement and technology. Provide support to the Collections Manager in the execution of day-to-day operations and delegated activities. Manages the performance and development of colleagues to build a high performing and engaged team. Provide direction, training, and motivation necessary to secure their optimum commitment, competence and engagement. Coach and develop team members on technical and business issues, ensuring effective and efficient use of resources and competencies, strengthening the team's credibility as business partner.
Support management in cultivating a strong GBS culture based on core Pfizer values, talent management and talent development across all O2C colleagues based within their own regional hub location, both direct and indirect reports.
Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements including the support of periodic PC control performance and internal/external auditQualifications:
- Degree in Finance or Economics or Accounting preferred.
- Minimum 3 years' experience in Accounts Receivable and/or other order to cash related experience required.
- Demonstrated experience in managing teams and team performance including objective setting, colleague development, S1/S2 performance reviews and talent planning.
- Ability to lead and motivate others without express authority
- Demonstrated ability to grow and develop colleagues.
- Demonstrated selfstarter with the ability to manage projects, set objectives, and execute work plans.
- Strong verbal and written communication skills.
- Business English language skills (written and verbal) required
- Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
- Experience with financial shared services preferred.
Technical Skills Requirements- Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.- Ability to analyze movements/changes in data outputs in the context of customer/ledger performance.- SAP ERP system experience preferred including FSCM Collections Mgt and Dispute Mgt.- Strong understanding of O2C control performance and related SOP's.
Work Location Assignment:
Flexible
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
LI-PFE
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