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Configuration Manager
hace 2 semanas
The configuration manager is accountable for the implementation and direct execution of the process on a day-to-day basis in line with DXC Technology global standards within a given domain.
Typically, a domain covers one or more geographic regions, delivery organizations, service lines or customer accounts.This includes managing all activities required to plan, identify, control, track and audit of configuration items (CIs) within the configuration management system (CMS).
It is strongly recommended to identify a configuration manager per customer account; however, it is recognized that an individual configuration manager may be responsible for several small customer accounts.
The configuration manager is overall responsible to ensure that individuals within their domain are trained on the configuration management process; that the process is understood and adhered to; plus the completeness, accuracy and integrity of configuration item (CI) data stored within the CMS is fit for purpose to meet the needs of the business and conforms to global DXC Technology standards.
Accountable:
The individual who is ultimately answerable for the correct and thorough completion of the work.
Tool of record for this role is Service Now
Experience required
Service Now user and configuration
Service Now Ticketing tool or similar.
Configuration Data Base experience
Report and analytical experience
Excel - Intermediate
English speaking
Client facing
ITIL certification is a plus
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