Customer Support Specialist

hace 3 semanas


San José, San José, Costa Rica Nitel A tiempo completo

the position


You are all about the customer You can't just deliver customer are compelled to deliver AWESOME You are the liaison between Nitel and the customer, serving as the customer's advocate while balancing doing the right thing for the business.

You focus on account retention and incremental growth opportunities within existing accounts and make it easy for the customer to do business with Nitel.

You are empowered to advocate on behalf of the customer within Nitel, set the appropriate expectations across the customer journey while also educating customers on how to leverage tools, resources, products, and services to run and grow their business.

You're in it for the long haul and will work to ensure customer loyalty and satisfaction.

your playbook

Account Responsibility

  • Ensure our customers love Nitel Communicate Nitel's value proposition and continually reaffirm with customers and agents.
  • Respond and own all inbound customer requests around MACDs (Moves, Adds, Changes, Disconnects) in addition to other nontechnical inquiries
  • Listen carefully to understand customer needs and expectations on every call and inbound ticket to ensure an exceptional customer experience.
  • Identify and manage customer requests for service to maintain above average retention and revenue goal attainment.
  • Respond to Requests, inquiries, or escalations in a timely manner, leveraging internal resources, processes, and protocols
  • Manage relationships with all points of contact within a client's organization to ensure ongoing customer satisfaction, as well as Nitel partners and internal customers.

Product Responsibility

  • Represent Nitel's entire product portfolio with special focus on next generation data products.
  • Coordinate with all Nitel Teams to ensure resolution of customer inquiries.

Sales Process Responsibility

  • Input current account information as well as prospecting account status into pipeline management tool.
  • Ongoing account retention and growth efforts.

what you'll bring to succeed

  • Bachelor's degree (BA, BS) in related field
  • 4+ years' experience customer success, account management, sales, and/or project management
  • Bring an approach to your day to 'think like an owner'
  • Thorough knowledge of telecommunication products and services is required as well as innovative problemsolving skills to influence the sale and diffuse potential customer problems
  • Excel skills that make others oooooo and aaaaaah
  • Positive, selfstarter with desire to exceed customer expectations
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Crazed obsession to detail for transactional work
  • Energy, positivity, resiliency, and the nonwavering ability to maintain composure, tact, and courtesy in an environment of continuous customer contact
  • Outstanding oral and written communication skills
  • Ability to prioritize, multitask and perform effectively under pressure
  • Topnotch relationship buildingskills

our rally cry

  • Put Customers First
  • Think as an Owner
  • Win as a Team
  • Act with Integrity
  • Be Better Every Day

  • Support Specialist

    hace 3 semanas


    San José, San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview:We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.Responsibilities: Assist clients with product inquiries,...


  • San José, San José, Costa Rica cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Business Area:SupportJob Description:We (the Customer Interaction Specialist team) are looking for an individual with great communication, listening and customer service skills who has a passion for making our customers journey successful.You will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services. Our...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...


  • San José, San José, Costa Rica HireLATAM A tiempo completo

    WE ARE HIRING:Customer Success Specialist (LATAM)9 am to 5 pm CDT (Monday through Friday)Overview:This role provides internal support to the sales team, managing contracts, paperwork, renewals, sales metrics, and essential documents. It also involves direct communication with clients to ensure timely payments and assist with required forms, along with...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a Product Support Specialist to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possibleCompetencies: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San José, San José, Costa Rica Concentrix A tiempo completo

    Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and...


  • San José, San José, Costa Rica Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision:A world where everyone is free to focus on their...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San José, San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 82446Time Type: Full TimePuesto: Customer Service Specialist, AirDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles...


  • San José, San José, Costa Rica DSV A tiempo completo

    Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio - avanzado Características y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades...


  • San José, San José, Costa Rica DSV A tiempo completo

    Puesto: Customer Services SpecialistMarítimo-TerrestreDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio avanzadoCaracterísticas y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades operativas...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Description:The Solutions Support Specialist will be responsible for handling invoices, ensuring accuracy, resolving billing issues, and keeping records organized.'Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.'Responsibilities: Create, review, and send out invoices for maintenance contracts and...


  • San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.- Your Role :As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer...


  • San José, San José, Costa Rica net2phone Canada A tiempo completo

    net2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience. As a Customer Experience Chat Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service.You will work with...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest...


  • San José, San José, Costa Rica Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...