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Sea Logistics Customer Care Specialist
hace 1 semana
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio). Your Responsibilities
- Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Reporting (creating, refining and reviewing reports)
- Bachelor's degree n in logistics, business administration, or related fields
- Experience in maritime logistics or a related role
- Experience in maritime export processes
- Intermediate English
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