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Customer Care Agent
hace 3 semanas
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Understanding of how service level is calculated on the project, how scheduling or adherence can affect overall SL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.
- Perform other functions related to the position.
Requirements & Skills:
- Minimum of High School Diploma.
- 02 years of experience working in a call center environment.
- Excellent _
English, Spanish and French_ communication skills, both verbal and written. - Knowledge of customer service.
Tipo de puesto:
Tiempo completo
Salario:
₡1,00 - ₡2,00 al mes
Pregunta(s) de postulación:
- Cuenta con un nível de Inglés Avanzado?
- Cuenta con un nível de Francés Avanzado?
- Cuenta con título de bachillerato de Colegio?
- Esta es una posición presencial para la zona de San josé o Heredia, desea igual forma parte del proceso?
- Cual es su expectativa salarial en colones?
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