Customer Care Agent

hace 3 semanas


San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.


General Job Responsibilities

  • Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
  • High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
  • Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
  • Understanding of how service level is calculated on the project, how scheduling or adherence can affect overall SL.
  • Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
  • Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
  • Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.
  • Perform other functions related to the position.

Requirements & Skills:

  • Minimum of High School Diploma.
  • 02 years of experience working in a call center environment.
  • Excellent _
    English, Spanish and French_ communication skills, both verbal and written.
  • Knowledge of customer service.

Tipo de puesto:
Tiempo completo

Salario:
₡1,00 - ₡2,00 al mes

Pregunta(s) de postulación:

  • Cuenta con un nível de Inglés Avanzado?
  • Cuenta con un nível de Francés Avanzado?
  • Cuenta con título de bachillerato de Colegio?
  • Esta es una posición presencial para la zona de San josé o Heredia, desea igual forma parte del proceso?
  • Cual es su expectativa salarial en colones?


  • San José, San José, Costa Rica Emerson A tiempo completo

    The Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative. This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...


  • San José, San José, Costa Rica Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, San José, Costa Rica Zepz A tiempo completo

    About Zepz:Zepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible.Our brands currently send from 50 to 130 countries, operate in...


  • San José, San José, Costa Rica Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Responsibilities Validates customer information and product inquiries, including its levels, classification and tiering Logs/Records inquiries and new customers in the system, including records updating like request for address book setup Handles online store support from collecting and verifying customer information, recording/registering them, walking...

  • Customer Care Analyst I

    hace 3 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    Responsibilities Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer Using the...

  • Master Data Jr

    hace 3 semanas


    San José, San José, Costa Rica GRUPO STT A tiempo completo

    We are a catalyst agent We take care of linking the various employment opportunities with valuable human talent.Requisitos:Qualifications: Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines Demonstrated communication skills with a focus on customer service Support the process improvement and best practice...


  • San José, San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.- Your Role :As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Duties and Responsibilities Input orders from internal or external customers into Salesforce and Oracle System. Create, retrieve, open and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms. Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services Handle...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Duties and Responsibilities Input orders from internal or external customers into Salesforce, SAP and Oracle systems. Create, retrieve, open, and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms. Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services...

  • Reservation Sales Agent

    hace 3 semanas


    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip.Who we are:Established in 1990, Europe Express provides high-quality, custom travel to Europe for their...

  • Reservation Sales Agent

    hace 3 semanas


    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip.Who we are:Established in 1990, Europe Express provides high-quality, custom travel to Europe for their...

  • Transfer Agent I

    hace 3 semanas


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    About UsWe are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring...

  • Customer Service Agent

    hace 3 semanas


    San José, San José, Costa Rica CR SPARK A tiempo completo

    CR Spark is a firm advocate for equal opportunities, fostering diversity in our workplace. We firmly believe that the infusion of new ideas, opinions, and perspectives is essential for constructing a robust foundation for success.Job Opportunity: Customer Service RepresentativeObjectives of this Role:Requirements: English Prophecy B2+ (85%) Arithmetic...

  • Customer Success Manager

    hace 3 semanas


    San José, San José, Costa Rica Cisco Systems A tiempo completo

    The Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to clouddelivered solutions, and...


  • San José, San José, Costa Rica GRUPO STT A tiempo completo

    Employee Lifecycle Management Associate Specialist Position summary The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to managers, employees, HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to...

  • Sourcing Agent

    hace 3 semanas


    San José, San José, Costa Rica Zipfox A tiempo completo

    Sourcing Agent - TelemarketingWe are the #1 Marketplace to source products from Mexico, and we're looking for experienced B2B professionals to join us on our mission to make global markets accessible to everyone.Requirements: A positive attitude Great organizational skills Coachable and eager to learn Proficient in English and Spanish Experience in...


  • San José, San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of Customer service representatives."Evolving the BPO services and helping with our clients ́ needs to a whole new level. "Compensation:USD - 5/hour. Holiday pay (up to 2x pay rate).Location:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador,...

  • Agente de Ventas

    hace 3 semanas


    San José, San José, Costa Rica Wurth Costa Rica, S.A. A tiempo completo

    Agente de Ventas - Sector Construcción Vacante Fresca:Wurth Costa Rica, S.A.Publicado el: ,por Wurth Costa Rica, S.A..Descripción de la Empresa: Empresa Alemana.ACERCA DE LA VACANTEFunciones del PuestoDesarrollar y mantener relaciones sólidas con clientes potenciales y existentes en el sector de la construcción.Identificar oportunidades de ventas y...