Tech Support Engineer V

hace 2 semanas


San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

Summary:

What are the performance goals over the first 6 months you will work toward completing?

You will work with a team of seasoned systems admins and network admins who will provide on the job training.


Responsibilies include but are not limited to:

  • Break-fix support of tickets filed by end users to assist with triage, troubleshooting and resolution of test failures.
  • Troubleshooting and updating firmware on Dell, HP, Lenovo, and Cisco servers.
  • Deploying new Windows and Linux VM's from templates, updating VM templates with new OS and software versions.
  • Systems Administration of vSphere clusters which will include auditing and managing cluster capacity, configuring, and provisioning storage and networking, monitoring and resolving any issues and outages.
  • Update documentation in Confluence wiki pages, as well as R&D pipeline test and reservation systems.

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