Network Support Engineer

hace 2 semanas

San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

Why Kyndryl
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?


We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.

And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.


Your Role and Responsibilities

JOB DESCRIPTION:
The following list of activities identify the typical, primary tasks performed by the network engineer:

  • Site discovery and documentation of existing network infrastructure.
  • Provide break and fix support for the network environment.
  • Follow established change management process.
  • Maintain inventory of the network equipment.
  • Maintain an audit ready environment.
  • Provide 24x7 support for On Call coverage following rotation schedule as needed.

JOB RESPONSIBILITIES:
The major responsibilities of the network engineer include delivery, documentation, and support of the new network systems

These responsibilities include:

  • Providing 3rd level technical support for less complex problems in an operational environment.
  • Recommending alternative solutions, priorities, systems hardware/software, design changes and improvements.
  • Performing offhours work to support customer changes.
  • Managing problems to resolution using defined process flow.
  • Implementing changes using defined change management protocol.
  • Performing additional responsibilities as assigned.
  • Configure network devices.
  • Device activation and implementation.
  • Network Performance Investigation.
  • Perform WAN and LAN troubleshooting.
  • Firewall and VPN troubleshooting.
  • Monitor network devices and circuits.
  • Maintain CMDB Inventory in Service-Now.

Required Technical and Professional Expertise
5-10 years extensive experience / knowledge of routing and switching.

  • Cisco routers and switches
  • Experience with DMVP and MPLS networks

NON-TECHNICAL SKILLS:
Strong teamwork skills balanced with ability to work alone. Positive attitude. Strong written and oral communication skills. Ability to quickly assimilate technical and non-technical information. Ability to manage time and workload.

  • Ability to communicate in English clearly and effectively.
  • Ability to adapt to a dynamic, fast paced, and everchanging environment.
  • Excellent interpersonal, verbal, and written communication.
  • Strong analytical, problemsolving skills, project management and organizational skills.
  • High integrity and strong business ethics.
  • Team player with a great passion to succeed.

Preferred Technical and Professional Experience

Cisco ISE infrastructure configuration and support which include:
i. Configure and maintain TACACS

ii. Configure and maintain RADIUS

iii. Analyze logs to troubleshoot account authentications issues

  • Cisco wireless networks
  • Aerohive wireless networks
  • Aerohive branch office solutions
  • In depth knowledge of Aerohive HMOL and NG Cloud environments which include
  • Troubleshooting issue
  • Monitoring and reporting
  • Cisco Prime Infrastructure configuration and support which include:
b. Analyze logs to troubleshoot issues

c. Configure wireless policies

  • Cisco CCNA wireless/routing and switching a plus

Required Education
High School Diploma/GED

Preferred Education
Bachelor's Degree


Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That's the Kyndryl Way.

Other things to know


Technical Specialists at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best.

Here you'll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill.

You can reinvent yourself and your career with multiple paths at one company — and still find great work/life ba

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