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Tech Support Engineer Ii
hace 2 semanas
Responsibilities:
- Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution.
- This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process.
- Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution.
- Manage assigned support incidents and maintain uptodate status in the Support Console.
- Escalate unresolved issues that require more indepth knowledge in a timely manne.
- Create reproducible test cases, when necessary, for customer reported issues.
- Report and submit product defects in the bug tracking system.
- Create new knowledgebase articles and keep them uptodate.
- Provide after business hour support on a rotation basis.
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Arcsight Support Engineer Tier Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica Micro Focus A tiempo completoAbout Micro FocusAbout or TeamMicro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our ArcSight...
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Software Engineer Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica SGF Global A tiempo completoJob Name: Software Engineer II (ITEKJP Job Type: ContractCountry: Costa RicaCity: HerediaState: FLLanguages: Spanish (Advanced 80%100%) English (Intermediate 50%80%) Apply
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Engineer Ii, Supplier
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoEngineer II, Supplier: Remote Eligible: Hybrid Onsite Location(s): Heredia, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of...
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Tech Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Digital Risk, LLC. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...
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Engineer Ii, Mfg
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoEngineer II, Mfg: Remote Eligible: Hybrid Onsite Location(s): Heredia, H, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the...
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Tech Lead Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Encora A tiempo completoOur company:Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.Our Software...
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Network Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoWhy KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
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Quality Engineer Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoWork mode:HybridOnsite Location(s):Heredia, H, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health...
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Developer Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica SYKES Costa Rica A tiempo completoObjective:Hard skills: Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). Work experience directly with customers debugging code. (must) Demonstrated ability to troubleshoot and triage complex, coderelated technical issues (must). Bachelor of Science degree in a Computer Science, Engineering, or related technical...
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Engineer Ii, Supplier Quality
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoEngineer II, Supplier Quality: Remote Eligible: Hybrid Onsite Location(s): Heredia, H, CRAdditional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...
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Platform Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica 360training A tiempo completoPlatform Support EngineerAs our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...
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Engineer Ii, Electrical
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoEngineer II, Electrical: Remote Eligible: Onsite Onsite Location(s): Heredia, H, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some...
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QA Automation Engineer Ii, Costa Rica
hace 2 semanas
San Francisco, Heredia, Costa Rica West Monroe Experienced A tiempo completoAre you ready to make an impact?Verys, a West Monroe company, is seeking a QA Automation Engineer II for our Product Experience & Engineering Lab (PXEL) Practice. QA Automation Engineers work in a variety of industries including growth startups, finance, healthcare, insurance, energy and many more. You will work directly with a product team to understand...
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QA Automation Engineer Ii, Costa Rica
hace 2 semanas
San Francisco, Heredia, Costa Rica West Monroe Experienced A tiempo completoAre you ready to make an impact?West Monroe is seeking a QA Automation Engineer II for our Product Experience & Engineering Lab (PXEL) Practice. QA Automation Engineers work in a variety of industries including growth startups, finance, healthcare, insurance, energy and many more. You will work directly with a product team to understand their business needs...
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Sr. Tech Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Jr. Linux/System administrators support their clients through the tickets and phone.Responsibilities: Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction. Performs diagnosis using documented procedures, troubleshooting techniques...
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Tech Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
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Tech Support Engineer V
hace 2 semanas
San Francisco, Heredia, Costa Rica SGF Global A tiempo completoSummary:What are the performance goals over the first 6 months you will work toward completing?You will work with a team of seasoned systems admins and network admins who will provide on the job training.Responsibilies include but are not limited to:Break-fix support of tickets filed by end users to assist with triage, troubleshooting and resolution of test...
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Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
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Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoWhat you get to do in this role:The Technical Support Engineer plays a crucial role in a global team, providing technical guidance to customers in resolving critical issues swiftly and effectively. Customer satisfaction is the top priority in our support efforts. ServiceNow relies on the support engineering team for the success of our customers and the...
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Technical Support Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, our technology is all about making the world function smoothly for everyone, and it's our team that makes it happen. We work quickly because time is of the essence, and we come up with innovative solutions that set us apart. By being part of ServiceNow, you join a group of ambitious individuals who are always curious and...