Desk Analyst

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities:- Responsibilities of the process:...

Description of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities: Perform Incident and Request Queue...

of Responsibilities Execute formal quality assurance processes, ensuring the service desk team is meeting standards of quality while supporting the unique business needs Oversee daily operations of quality assurance including auditing phone calls and tickets, tracking and reporting results, and making recommendations for improvement to service desk team...

Brief description: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs all...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

The Regulatory Support and Controls (RSC) team supports MIS objectives by providing operational rating process support, implementing process changes and in-business controls, and providing process metrics and analysis. RSC owns and manages the MIS Remediation Program, operational control framework and global tactical operations teams as well as supports the...

Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Job Summary:The SOC Analyst is responsible for administrating and supporting client's operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents.Responsibilities: Provide L1/L2 troubleshooting for operating system issues, hardware performance,...

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.Objective: Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them.Functional Responsibilities: Handle support tickets raised by internal Moody's employees seeking help on Salesforce ecosystem....

Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

Requisitos:Skills and Experience: Minimum of 3 Years of experience in Service Desk or similar environment Can effectivity demonstrate advanced experience with ServiceNow ITSM usage and workflows Exceptional customer support and interpersonal skills Excellent Written and Verbal Communication; Superior telephone etiquette Bilingual - SpanishBeneficiosWFH-2...

Job Description ¿Cuáles serán tus responsabilidades? Implementar las campañas digitales asignadas. Optimización en la gestión del proceso de las campañas. Control presupuestario de las campañas. Realizar un quality assurance de cada campaña. Supervisión del desempeño de las campañas (Reporte). Cumplimiento de los indicadores y...

Job Summary:The Sr. HR Analysts are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR generalists accomplish HR-related tasks. HR Analysts are involved with nearly all programs and services that relate to a company's human resources division. Their work, which is often decidedly administrative in...

IntroductionInformation and Data are some of the most important organizational assets in today's businesses. As a Security Consultant, you will be a key advisor for IBM's clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and...

The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process...

The Product Control Analyst 2 is an intermediate level position responsible for ensuring the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team. The overall objective of this role is to control and support data integrity and general ledger reconciliation, profit attribution and new activity analysis,...

The Product Control Analyst 2 is an intermediate level position responsible for ensuring the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team. The overall objective of this role is to control and support data integrity and general ledger reconciliation, profit attribution and new activity analysis,...