Analyst, Payments

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

Analyst, Payments - Santa Ana, Costa Rica**Are you ready to use your analytical skills and join an advanced UAT/ Production Testing team in a global company? Are you energized by working with others to tackle problems and improve processes? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Analyst, Payments.

Western Union powers your pursuit.


In this role, you will be responsible for e-commerce Payments testing for transactional Western Union Apps and Web pages, also business analysis with periodic reporting.


Role Responsibilities

  • You will support testing on UAT (User Acceptance Testing) and Production environments for the availability of new products, countries, optimizations, and payment methods.
  • You will coordinate with different stakeholders the execution, review of results and approvals for the different test phases.
  • Also, will provide a key role in running reports to provide analysis for the different payment methods to identify optimizations and issues resolution.
  • You will work with teams across the organization and vendors to maintain the operational performance of ecommerce payment systems, which includes addressing issues and doing root cause analysis.
  • Detect product performance defects and implement changes.
  • Run projects to create, and improve new products, and work with virtual teams across the globe (San Francisco, India, Europe, etc.).
  • Support regional managers in the decisionmaking process and work closely with the operations team to solve issues.

Role Requirements

  • Education or equivalent experience is required.
  • 23 years of relevant work experience or equivalent.
  • Experience in lower environments testing like QA/UAT or Production environments.
  • Experience with Agile methodologies like Scrum, and tools such as JIRA and Confluence.
  • You'll look forward to the opportunity to effectively analyze data and present solid recommendations.
  • As an organized person, you'll easily handle stringent deadlines.
  • Good skills in either MS Excel, SQL, or Power Bi (other data analytics and reporting tools would be a plus).
  • Experience in writing database queries would be a plus.
  • Fluency in English is required (B2+).

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Benefits
Your Costa Rica

- specific benefits include:

  • Asociación Solidarista
  • Paid time off including extended maternity leave
  • Inhouse company doctor services
  • Continuing Education
  • Transportation services options
  • Parking spaces
  • Hybrid model work
  • Flexible Working Schedules if applicable
  • Referral Program award
  • Employee Resource Groups (ERG) and committees to volunteer with
  • Carpooling Program
  • Price Smart membership
  • Pan American Medical and Life Insurance
  • Cafeteria Subsidy
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