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Digital Operations Support Analyst
hace 2 semanas
Advance English
Bachelor's Degree
Advance Excel
Icare Platform (Desirable)
Hybrid
min 2 week notice
The position will be responsible for coordinating with multiple operational teams to ensure timely turnaround times of the customer support process.
Will work closely with the different teams to monitor performance and KPIs of claims processes, including refunds to customers and escalations.
Also, will manage follow-ups and prioritization with the teams involved. Responsible for weekly reporting to teams' leadership. And will support on testing of new digital products and assess their related processes for customer support.Tipo de puesto:
Tiempo completo, Temporal
Duración del contrato: 06 meses
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