End User Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica SYKES Costa Rica A tiempo completo

Objective:


To interact and coordinate with internal clients to fulfill their needs in Level 1 support by ensuring appropriate turnaround for the issues, quality of the resolution, and customer satisfaction.


Hard skills:

  • 6 months' experience at technical level (desired).
  • Comptia+ or related studies (desired).
  • Ability to analyze and diagnose diverse problems and look for answers.
  • Some physical strength is required in case the equipment needs to be moved to a different area.

Responsibilities:

  • Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality metrics.
  • Troubleshoot telephony issues within the appropriate SLA/ETC and Quality metrics.
  • Troubleshoot Software error messages within the appropriate SLA/ETC and Quality metrics.
  • Deploy and troubleshoot hardware, both to PC's and telephony equipment.
  • Perform preventive and/or corrective maintenance of inwarranty and out of warranty equipment.
  • Escalate problems to the NOC, ITI when required.
  • Recommend changes to policies and procedures regarding processes involving Helpdesk services.
  • Execute the policies regarding security compliance and technology assets usage.
  • Deploy and troubleshoot Desktop Images, Software updates and installations (software).

Benefits:

  • Educational reimbursement.
  • Medical Service.
  • Referral bonus.
  • Wellness Program.


  • San Francisco, Heredia, Costa Rica TradeStation A tiempo completo

    #WeAreTradeStationWho We Are: TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's...

  • User Lifecycle Management

    hace 3 semanas


    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionA Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical...


  • San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionYour Role and Responsibilities Development of the committed user stories/defects, unit testing, and executing end of iteration regression testing. Communication of accomplishments/goals/issues during daily scrum. Extended communication within GitHub issues/Slack. Following the agile development processes, successful delivery of each iteration,...


  • San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Application Support Specialist - SAP FI/COOur SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe.We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole product...


  • San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes but is not limited to the following devices - workstations, laptops, Macs, iPads, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers,...


  • San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionInformation and Data are some of the most important organizational assets in today's businesses. As a Security Consultant, you will be a key advisor for IBM's clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and...

  • HRss Tier 1 Support

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to managing cases, answering phone calls & live chats.Additionally, the Ops Support Specialist 5 supports Employees navigating through direct access options available: Service Now, Help Center, Citi For You, Workday etc....


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    You will: Works closely with Creative, Business, Technology and QA teams to ensure the technology will be functional and meet performance targets on all web platforms (mobile, desktop). Implements user and business requirements which are composed of multiple development activities. Maintains uptodate and complete documentation on projects as dictated by the...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    Temporary positionYou will: Works closely with Creative, Business, Technology and QA teams to ensure the technology will be functional and meet performance targets on all web platforms (mobile, desktop). Implements user and business requirements which are composed of multiple development activities. Maintains uptodate and complete documentation on projects...

  • Sr Content Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewServiceNow is all about making the world work better for everyone with cutting-edge technology and a team of innovators who move at lightning speed. When you join us, you become part of a group of change-makers driven by curiosity and a passion for creativity. We believe that your best work comes when you're living your best life and sharing...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewServiceNow is all about making the world work better for everyone with cutting-edge technology and a team of innovators who move at lightning speed. When you join us, you become part of a group of change-makers driven by curiosity and a passion for creativity. We believe that your best work comes when you're living your best life and sharing...


  • San Francisco, Heredia, Costa Rica Micro Focus A tiempo completo

    About Micro FocusAbout or TeamMicro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our ArcSight...

  • Platform Support Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica 360training A tiempo completo

    Platform Support EngineerAs our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...

  • IT Support Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    GAQ325R20Location: Heredia, Costa RicaOutcomes You will support our core platforms user support, ticketing, procurement, and provisioning. Document all processes and update current documentation for the established procedure. Complete and document assigned project work and provide updates to ensure accuracy. Work with other ITS team members to improve...

  • IT Support Specialist Iv

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Shift : Saturday through Tuesday (4 days X 10 hours)The impact you will have: You will support our core platforms user support, ticketing, procurement, and provisioning Document all processes and update current documentation for the established process Complete and document assigned project work and provide updates to ensure accuracy Work with other IT team...


  • San Francisco, Heredia, Costa Rica DHL A tiempo completo

    SUMMARYBegin your career with DHL IT ServicesWe are seeking for an experienced Principal Application Support Specialist to join our team.As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.What you...

  • Technical Support

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Iam Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've...