End User Support Specialist Ii

hace 2 semanas


San Francisco, Heredia, Costa Rica TradeStation A tiempo completo

#WeAreTradeStation

Who We Are:

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.

At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For:

What You'll Be Doing:

  • Support end users with technical questions (Hardware or software)
  • Assist in development of streamlined procedures to ensure effective IT Customer Services assistance
  • Act as an escalation for the Support Specialist I for technical issues and customer service issues
  • Serve as liaison between administrator staff and end users to resolve customer/user problems and concerns
  • Explain computing concepts to nontechnical staff
  • Assist in the deployment and support of telecommunication devices
  • Oversee all aspects of facilities including: security, cleaning, painting, building services, minor carpentry repairs, generator maintenance, fire safety compliance
  • Assist in the development, expansion and maintenance of mechanical and electrical systems throughout the office space, including maintaining drawings, manuals and parts lists for buildings and their installed equipment
  • Responsible for managing the desktop vulnerabilities
  • Intermediate level administration of Active Directory (Create or modify security groups, update user information, etc.)
  • Assist End Support Specialist III with projects

The Skills You Bring:

  • Indepth understanding of desktop operating systems and hardware configurations
  • General understanding of network concepts and working knowledge of network administration
  • Ability to work independently in local and/or remote locations
  • Ability to prioritize multiple tasks
  • Ability to present computing concepts to technical and nontechnical staff and rely on his/her experience and judgment to plan and accomplish goals
  • Knowledge of enterprise software services
  • Knowledge of commonly used concepts, practices and procedures in more complex help desk support functions
  • Intermediate level knowledge of active directory administration

Minimum Qualifications:

  • Bachelor's Degree in a related area or Associates Degree and equivalent related experience
  • 35 years' experience in the computer field.
  • Microsoft certification is required

Desired Qualifications:

  • Knowledge of endpoint management software (ex. Tanium, Jamf or similar)
  • Intermediate level knowledge of PowerShell scripting
  • Experience managing an office 365 environment

What We Offer:

  • Collaborative work environment
  • Competitive Salaries
  • Yearly bonus
  • Comprehensive benefits for you and your family starting Day
  • Unlimited Paid Time Off
  • Flexible working environment
  • TradeStation Account employee benefits, as well as full access to trading education materials


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