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Bilingual Receptionist
hace 3 semanas
Must speak fluent English. Position Duties
- Maintain compliance with all call center policies and procedures
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inbound referrals from multiple sources
- Follow communication "scripts" based on identification of customers' needs
- Close calls by setting appointment
- Clarify information, research every issue and provide solutions
- Mastery of multiple product lines
- Update information in medical software(s)
- 03 years' experience in a call center
- 24 years' experience in a customer service sales role
- Have good telephone skills
- Willingness to adapt and continuously learn new information/systems
- Be detail oriented and task focused to ensure all policies and procedures are followed
- Excellent English (C1)
- Previous experience with Personal Injury and/or Medical Centers
- Familiarity with CRM systems and practices
- Be successdriven and metrics focused
- Extreme compassion to help those in need
- Have excellent verbal and written communication skills
- Be organized and professional
- Positive attitude
Pay:
From ₡500,000.00 per month
Application Question(s):
- Why is it important to maintain accurate medical records?
Experience:
Call Center: 2 years (preferred)
Language:
- English (highly fluently) (required)
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