Bilingual Receptionist

hace 5 meses

San José, Costa Rica Iceberg Health Injury A tiempo completo

The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties
- Maintain compliance with all call center policies and procedures
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inbound referrals from multiple sources
- Follow communication “scripts” based on identification of customers’ needs
- Close calls by setting appointment
- Clarify information, research every issue and provide solutions
- Mastery of multiple product lines
- Update information in medical software(s)

Required Skills (What you must have)
- 0-3 years’ experience in a call center
- 2-4 years’ experience in a customer service sales role
- Have good telephone skills
- Willingness to adapt and continuously learn new information/systems
- Be detail oriented and task focused to ensure all policies and procedures are followed

Desired Skills (what we would like you to have)
- Excellent English (C1)
- Previous experience with Personal Injury and/or Medical Centers
- Familiarity with CRM systems and practices
- Be success-driven and metrics focused
- Extreme compassion to help those in need
- Have excellent verbal and written communication skills
- Be organized and professional
- Positive attitude

Pay: From ₡500,000.00 per month

Application Question(s):

- Why is it important to maintain accurate medical records?

**Experience**:

- Call Center: 2 years (preferred)

**Language**:

- English (highly fluently) (required)

  • Virtual Receptionist

    hace 2 semanas

    San José, San José, Costa Rica Answerhero A tiempo completo

        Who We Are:As a caring and passionate communicator, you have the opportunity to make a meaningful difference through interactions with our clients.    Our Mission:We strive to provide an efficient and pleasant experience for every caller, ensuring accurate messages for our clients.    Our Team:We are a bilingual live call answering service...

  • Virtual Receptionist

    hace 5 meses

    San Pedro, Costa Rica AnswerHero A tiempo completo

    **Who are we?**: If you’re a caring communicator who’s passionate about making a difference through meaningful interactions, we’d love to hear from you! **Are you ready for your next career challenge?** Join AnswerHero, a bilingual live call answering service and virtual receptionist company established in 2010. Our team of around 115 professionals is...

  • Virtual Receptionist

    hace 5 meses

    San Pedro, Costa Rica AnswerHero A tiempo completo

    **Who are we?**: If you’re a caring communicator who’s passionate about making a difference through meaningful interactions, we’d love to hear from you! **Are you ready for your next career challenge?** Join AnswerHero, a bilingual live call answering service and virtual receptionist company established in 2010. Our team of around 115 professionals is...

  • Customer Experience Ambassador

    hace 2 días

    San Pedro, Montes de Oca, Costa Rica AnswerHero A tiempo completo

    At AnswerHero, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll play a vital role in making every caller's interaction efficient and pleasant.What We OfferCompetitive salary: $40,000 - $60,000 per yearPerformance bonuses and incentivesTransportation and internet stipendsExtra half days off and...

  • Customer Service Representative

    hace 3 semanas

    San José, San José, Costa Rica Answerhero A tiempo completo

    About UsAt AnswerHero, we're dedicated to providing exceptional customer service experiences for our clients. We're a bilingual live call answering service and virtual receptionist company that's passionate about making a difference through meaningful interactions.What We OfferWe cater to small and medium-sized businesses in the US, offering services that go...

  • Customer Support Ambassador

    hace 11 horas

    San Pedro, Montes de Oca, Costa Rica AnswerHero A tiempo completo

    Empowering Connections at AnswerHeroWe're a leading bilingual live call answering service and virtual receptionist company, dedicated to delivering exceptional customer experiences.As a Customer Support Ambassador, you'll play a vital role in shaping our team's success by providing top-notch support to our clients. If you're passionate about making a...