Csr for Health

hace 3 semanas


San José, San José, Costa Rica ClearSource A tiempo completo

Why ClearSource?


ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.

They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional
Customer Service Representative to work with our customer service champions. If you are passionate with an extraordinary customer service mindset and want to join a company with a fantastic work culture, then this opportunity is for you

What you will do as a Customer Service Rep

  • Answers calls, chats, and SMS to provide the best processrelated resolution.
  • Care for customers in accordance with ClearSource standards of quality.
  • Assist Social Marketers or Customers on how to navigate their accounts on the website.
  • Assist Social Marketers or Customers regarding password reset, and F&F codes.
  • Assist Customers on how to upgrade their account.
  • Process new orders, replacements, and refunds.
  • Provide shopping credits if necessary, and refund.
  • Check order status or tracking information.
  • Assist customers in signing up as a social marketer.
  • Answer commission questions about daily pay, monthly pay, and commission eligibility.
  • Assist Social Marketer regarding the missing or lost commissions.
  • Formulate and ask relevant and important questions.
  • Document the transaction and customer interaction using approved tools.
  • Follow set processes, protocols, company rules, and team house.
  • Collaborate with other CSRs, leaders, other departments, or clients to find appropriate solutions.
  • Complete all compliance training on time.
  • Perform other duties responsibilities that may be assigned from time to time.

Requirements:

What ClearSource Needs from You

  • High School Graduate
  • Preferably with 1year BPO Customer Service Experience (Voice)
  • Above average English communication skills
  • Wired internet connection with a minimum of 25mbps for download and upload

Benefits

Enjoy these outstanding perks and benefits:

  • Competitive salary
  • Medical and dental Insurance (with free dependents)
  • Group life insurance
  • Paid time off (PTO)
  • Outstanding career growth
  • Passionate, energetic & innovative work culture
  • Friendly, teamdriven environment
  • Skills and leadership development


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