Commercial Operations Supv

hace 2 semanas

San Francisco, Heredia, Costa Rica BAXTER A tiempo completo

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Baxter


Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us.

For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen.

And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Your Role at Baxter


The Channel Operations Supervisor is a key member of the Commercial Operations Team, reporting directly to the Commercial Operations Manager at the Baxter BBS at Costa Rica, under the Medical Products and Therapies Division, while supporting other GBU's activities.

The person in this role is responsible for leading all the operational aspects of the Channel Operations team, being the first point of escalation for internal and external customers, will also monitor, oversee, and act on the operational performance of the Channel Operations Team.

The position requires collaboration with other cross functional stake holders across the Commercial Operations Organizations, like Sales, Contracts, Pricing, Incentive Comp, Finance, etc to ensure alignment of goals, strategies, initiatives, and Priorities.


Your team
We develop quality products with the patient in mind, so our efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.

As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development

What you'll be doing

  • Lead and coordinate a group of collaborators to ensure the Channel Operations Activities (Uploads, Eligibility Requests, Chargeback/Trace error clearing, Trading Partner Management, Payments, AR resolution, etc) are completed accurately, timely and are aligned to support the Commercial Ops Targets, Goals and Priorities,
  • Provide business support to the different functions as needed to enable optimal business decisions.
  • Prepare the Monthly Results/Metrics to Review, working closely with leadership. Participate on monthly reviews of results, provide improvement actions where necessary
  • Perform adhoc analysis/reports/audits for strategic evaluations to support management decision making
  • Drive and encourage team, on different projects, initiatives, migrations, etc building a process improvement mindset on the team
  • Act as trusted business partner, leveraging financial and business expertise to drive results.
  • Effectively communicate with the team reporting to this role, as well with the entire Commercial Operations Team as well with other key stakeholders / broader organization and Senior Management
  • Develop and guide team reporting under the leadership of this position so that they may achieve their career goals within our organization.
  • Attract, retain, and develop the best talent, set objectives and performance goals, optimize team structure ensuring employee engagement across the site.
  • Perform additional duties as assigned.

What you'll bring

  • Bachelor's degree in Business Administration or Finance.
  • Experience on similar positions
  • English Advanced level B2+ C
  • High proficiency in Microsoft office, especially excel.
  • Attention to detail, good problem solving, and analytical skills required
  • Collaborative and teamwork oriented
  • Good interpersonal relationships

Reasonable Accommodations

Recruitment Fraud Notice


Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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