![Straumann Group](https://media.trabajo.org/img/noimg.jpg)
Provider Services Supervisor
hace 1 semana
Position Summary
:The Provider Services Supervisor will be responsible for managing and developing one local Providers Services Team to deliver superior Provider Services to Straumann’s internal and external customers. Achieve team’s key performance metrics to align the team with company objectives. Trains and develops team through goal setting, coaching, and mentoring for success. Drives change and contributes to the continuous improvement of Provider Services policies and programs. Acts as liaison between Provider Services and other internal departments to ensure the best customer experience as well as compliance with FDA regulations.
Job Responsibilities:
This position is responsible for, but not limited to, the following
Management Responsibilities:
This position manages the following positions: Provider Services Representatives
Physical Attributes:
May sit for extended periods of time. Bend, crouch and reach continuously while performing required job tasks. Utilize dexterity abilities to perform typing, operate a computer and other office equipment, to perform filing, and related job responsibilities and attention to detail competence. Spend significant time reading both on paper and on a computer.Minimum Qualifications:
Bachelor’s degree in business administration or another related field 3+ years of experience in supervising roles 5+ years of progressive experience in Shared Services with exposure in multiple areas of operations/functions such as Call Center Fluent in EnglishPreferred Qualifications:
Demonstrated skills in analysis, complex problem solving and reasoning Strong analysis/statistical problem-solving skills Strong training/coaching/mentoring skills Ability to influence up and down, and collaborate strongly with peers Influencing by the hands-on style of management Ability to work independently and manage multiple tasks in a fast-paced environment. Strong interpersonal and written communication skills. Strong presentation skills#CustomerEnablers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Costa Rica : Heredia
Travel Percentage: 0%
Requisition ID: 14265
Equal Opportunity and Affirmative Action Employer (US applicants only)
Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.
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