Provider Service Representative

hace 7 meses

Heredia, Costa Rica Straumann Group A tiempo completo

**#ChangeMakers**

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

**#WeChangeDentistry every day. Be part of it.**

**Position Summary**:
**Responsibilities**:

- This position is responsible for, but not limited to, the following (* indicates essential function):_
- Reaches out to providers and account representatives as needed to handle issues, provide insights, and ensure the best possible experience. Includes helping providers & staff manage their ClearCorrect accounts.*
- Tracks all communication, changes to providers’ cases and issues via a variety of tools and software.*
- Continually works to increase knowledge of orthodontics, industry trends, and company processes.
- Accomplishes weekly productivity, efficiency, and satisfaction goals.
- Works collaboratively cross-team and across all departments to ensure a world-class provider experience.
- Attends and contributes to team and company meetings to stay up to date on relevant information.*
- Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and safe work area.
- Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.*
- Accurately records and reports information and time keeping.
- Completes training required for this position.*
- Other duties as assigned.

**Physical Attributes**:

- Type on a computer keyboard, using a computer mouse and monitor for up to 8 hours at a time.
- Sit at a desk for approximately 8 hours per day while using a computer and phone.
- Observe and respond to warning signs and signals within all areas of the company.

**Work Environment**:

- Work is performed primarily in an office environment.
- Noise level in the work environment is usually quiet to moderate.

**Minimum Qualifications**:

- 1+ years of experience providing customer services or support.
- High School diploma or equivalent
- Fluent in English

**Preferred Qualifications**:

- Ability to work in a fast-paced, team environment.
- Strong interpersonal and written communication skills.
- Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
- Ability to read and interpret training documents, safety rules, and procedural documents in English.
- Customer oriented mind set and enjoy working cross-functionally with other departments.
- Ability to speak with and deal with a wide variety of customers and positively provide solutions.
- Demonstrated ability to work in a team environment and collaborate well with others.
- Be agile and display the ability to deal with change while building trust and engagement with others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : Heredia

**Travel Percentage**:0 - 10%

**Requisition ID**:13092

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