Operations Assistant

hace 4 semanas

San José, Costa Rica Sagan A tiempo completo

Job Title: Operations Assistant - Latam
Location: Remote (EST / MST)

Work Schedule: Monday - Friday, 9 am EST - 5 pm MST

Role Overview:

We are a dynamic social media and video marketing agency seeking an Operations Assistant to join our expanding team. As an Operations Assistant, you will play a pivotal role in supporting the company in our service delivery through operations. Your responsibilities will encompass various operations and project management activities, including analysis of efficiencies and adaptive adjustments to optimize our business and processes.

We are a fun, ambitious team focused on serving small and midsize businesses across a variety of industries in the US. Our mission is to grow social followings and deliver thumb-stopping creativity through handcrafted social and video strategies.

The ideal candidate embodies a positive and ambitious personality, coupled with strong self-discipline and the ability to maintain schedules with minimal supervision. While we foster a vibrant work environment, we prioritize accountability for meeting deadlines and achieving performance-based outcomes. A 'figure it out' mentality is essential for success in this role.

Responsibilities:

  • Ensure social posts are prepped to publish each day and published successfully after posting.
  • Partner with team members to ensure they adhere to SOPs and processes, removing any roadblocks.
  • Support account management with client management.
  • Ensure all team members are following processes.
  • Build out new processes for tasks and create SOPs and Looms to support them.
  • Report each month on profitability by client and by team member, ensuring accurate time tracking.
  • Run team meetings, maintain agendas, and take meeting notes.
  • Attend client meetings, take meeting notes, and prepare agendas if needed for client calls.
  • Keep track of actions and ensure they are completed.
  • Assist with client end-of-month reporting.
  • Report to the President on any concerns or client flags if she is not in the meeting.
  • Manage all video projects.
  • Utilize HubSpot expertly, keeping client contracts up to date.
  • Build out and maintain an error tracker.

Job Qualifications & Skill Sets:

  • Genuine passion for marketing, particularly in the realm of social media.
  • Expert in ClickUp project management tool.
  • Proficient in HubSpot for CRM management.
  • Familiarity with Canva for creating engaging visual content.
  • Basic understanding of web technologies and platforms.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and the capacity to think on your feet.
  • Fast learner with the ability to adapt quickly to new tasks and technologies.
  • Highly self-motivated and capable of working independently.

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