Network Operations

hace 1 mes


San Jose, Costa Rica Nitel A tiempo completo

Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us

the position

You are a Network Operations Center (NOC) technical troubleshooter You are adept at blocking and tackling network challenges like a champ. You provide day-to-day network monitoring and support and receive escalations from customer success which includes front line technical support for all customer and provider interactions. These interactions can range from opening, following up, and closing trouble tickets via phone or email. You love collaboration and teamwork as you serve as a liaison between customers, providers, and Nitel’s engineering team to resolve network problems and ensure our network is always in top shape.

your playbook

Serve as an initial responder within the NOC, identifying, troubleshooting, and swiftly resolving network problems. Just like a star quarterback, you’ll make the critical plays to keep our network running smoothly. Monitor our Network Management System (NMS) for any faults or alerts. Enhance and refine the NMS playbook to provide deeper insights into our network’s performance. Document every move in our ticketing system, ensuring we keep a tight record of all network-related activities. Provide technical support for a wide range of telecom transport services, from T1 to DS3, OCx, Fiber, and Ethernet facilities. Every successful connection will feel like a touchdown. Function as the single point of contact for both internal and external clients, addressing issues related to our SD-WAN, MPLS, Internet, VoIP, and other managed services. You'll be our midfield maestro, orchestrating seamless communication.

skills you bring to the field

Bachelor’s degree in a technical discipline and/or 3-5 years’ relevant experiences required Experience in NOC operations and process management including working in ticketing systems [Service Now, Remedy, Salesforce, etc.] Organization skills, a meticulous mindset, and the ability to effectively manage concurrent projects Ability to work 1st or 2nd shift work hours, especially weekends, and participate in a rotating on-call schedule Ability to work in a demanding environment with limited supervision Knowledge and usage of SolarWinds, PRTG, SevOne, Cacti, Libre, or similar monitoring tools Thorough understanding of layer 2/Layer 3 routing/switching including routing protocols, ACL, filtering. Proficiency with basic network troubleshooting tools – ping, traceroute Proficiency with CLI environments for network equipment. Proficiency with IP addressing and subnetting – IPv4 and IPv6. In depth experience with T1, T3, OCn, Sonet, Ethernet, and Fiber delivery & troubleshooting Exposure to Carrier-grade Ethernet Testing & Troubleshooting [including RFC 2544 or related] Current CompTIA Network + certification a plus Experience with SD-WAN architecture & troubleshooting methodologies Experience with firewalls, VPNs, and NATs [Example: Cisco, Check Point, Palo Alto, Fortinet] Experience in a Service Provider environment with both IP & MPLS networks Understanding of multiple routing & switching protocols Demonstrated ability to troubleshoot and resolve complex network routing problems on Cisco OR Juniper based MPLS networks with BGP, OSPF, and Multicast protocols. Experience with SNMP (Simple Network Management Protocol) Knowledge and usage of packet capture applications [Wireshark, ColaSoft, TCPDump, etc.] Current Cisco CCNA or CCNP certification or equivalent a plus

your victory dance

Quality Control: You will ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered.

our rally cry

Put Customers First Think as an Owner Win as a Team Act with Integrity Be Better Every Day

  • San José, Costa Rica Emerson A tiempo completo

    **KNOWLEDGE/EXPERIENCE REQUIREMENTS** - Extensive hands-on experience configuring and troubleshooting Cisco SD-WAN routers using vManage - Ability to manage and configure Palo Alto firewalls and F5 load-balancers - Advanced knowledge of VLANs, spanning tree, BGP & EIGRP routing protocols, and address translation - Operational knowledge of Wireless LAN access...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job Description:The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: WHAT YOU’LL DO - Participate in shaping operational capabilities and defining network security strategy - Drive implementation, innovation, and continuous improvement for BCG’s network security services - Carry out network security operational activities - Develop processes for network security operational activities for hand-off -...


  • San José, Costa Rica Emerson A tiempo completo

    **PRINCIPAL REQUIREMENTS** - Detailed understanding of the function and configuration of Cisco networking equipment - Configuring and troubleshooting Cisco routers in a large WAN and SDWAN environments - Administering and configuring layer 2 and layer 3 Cisco networks - Operational knowledge of VLANs, spanning tree, BGP and EIGRP - Experience with network...

  • Network Engineer

    hace 4 semanas


    San José, Costa Rica Emerson A tiempo completo

    Design, document and implement connectivity solutions to meet business requirements whilst maintain Emerson security posture and standards - Segmented WAN using multiple VRFs with Palo Alto/Fortigate firewalling to control inter-VRF traffic flow - Global WAN including the use of MPLS, IPSec and SD-WAN - Experience with cloud connectivity and cloud...


  • San Francisco, Heredia, Costa Rica TTEC A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.TTEC Digital is seeking a Network Principal Engineer to join our Cisco Interactions Experience team. This is a 100% remote,...

  • Senior Network Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Are you a natural problem solver that enjoys dealing with complex issues? Are you keen to work with established technologies and advance your career in a global, multinational company? Join our team of Network Security enthusiasts and become part of the IT for the world's biggest logistics companyStep up your Network Security GameOur Global Secure Access...


  • San José, Costa Rica Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury,...

  • Network Engineer

    hace 2 semanas


    San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto - Contribute to strategic network plans and reviews; designing effective networks following industry best practice; prepare and completing action plans. - Maintain and update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional...


  • San José, San José, Costa Rica Mondelēz International A tiempo completo

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall,...

  • Network Engineer

    hace 3 semanas


    San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    ACERCA DE LA VACANTEFunciones del Puesto Contribute to strategic network plans and reviews; designing effective networks following industry best practice; prepare and completing action plans. Maintain and update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations....


  • San José, San José, Costa Rica Mondelēz International A tiempo completo

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.How you will contributeYou will optimize delivery of...


  • San Francisco, Heredia, Costa Rica TTEC Digital A tiempo completo

    Principal Network EngineerTTEC is seeking a Network Engineer to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're...


  • San Jose, Costa Rica Microsoft A tiempo completo

    Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with...


  • San Jose, Costa Rica Microsoft A tiempo completo

    Overview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...