Trilingual Inside Account Representative

hace 7 meses

San José, Costa Rica TD SYNNEX A tiempo completo
Job Purpose:

Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability. Incumbent is seasoned and has the experience to handle complex customer issues. Take your sales career to the next level as an Inside Account Representative

Responsibilities Description:

  • Responsible for revenue and profitability growth for the assigned territory. 10%

  •  Generates opportunities through outbound calling to assigned customer territory and potential new customer targets. 15%

  •  Ability to understand P&L metrics for the account and make appropriate pricing decisions with the final approval of Inside Account Executive/Sr. Inside Account Executive. 10%

  • Can make appropriate transactional based decisions that are beneficial to the profitability of the territory with guidance from Inside Account Executive/Sr. Inside Account Executive when needed. 15%

  • Coordinates with field sales team to answer RFPs, provide proposals to accounts, and QBR presentations. 5%

  •  Performs basic account research to identify worth and future opportunity of their assigned territory and new customer targets. 5%

  • Responsible for having knowledge of customers within assigned territory and creating relationships at the purchasing, sales, and operational levels.  10%

  • Maintains detailed account profiles for territory and has ability to identify opportunities to attached additional TD SYNNEX solution offerings where applicable. 5%

  •  Builds stable relationships internally with supporting departments (vendor management, finance, purchasing, etc.) 10%

  • Ability to identify potential issues and challenges and provide visibility to them in a timely manner to Inside Account Executive/Sr. Inside Account Executive. 10%

  • Develops written documentation and procedures for assigned sales accounts and starts to offload repetitive tasks to internal TD SYNNEX support teams. 5%

Required Education or Certifications:

  • High School/G.E.D. Certification plus 3 years relevant experience
    2 Year Degree plus 2 years relevant experience

  • Preferred Experience and Education (Years & Type):
    4-year degree with Sales/Marketing emphasis

  • Proficiency in Microsoft Office Suite

  • Able to converse and write effectively in English and French.

Other Education, Experience, Certification, and KSA

  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.

  • Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

  •  Provide courteous and timely responses with a high level of accuracy and attention to detail.

  •  Work as part of a team. Build solid, effective working relationships with others.

  •  Possesses strong organizational and time management skills, driving tasks to completion.

  •  High level of professionalism and business maturity.

  •  Ability to identify and execute creative solutions to non-routine issues.

  •  Ability to conduct business analysis, identify opportunities for additional revenues, and perform account planning.

  • Skillfully negotiate, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

  • Ability to take direction and complete task in a timely manner.

  • Ability to adapt to change in a high pace work environment.

  •  Good communication skills.

  • Able to maintain confidentiality of sensitive information.

  • Able to use relevant computer system applications (Microsoft Office Suite)

  • Able to execute instructions and to request clarification when needed. Possesses strong data entry skills.

  • Able to demonstrate complex problem solving, critical thinking, and decision-making.

  •  Able to recognize and attend to important details with accuracy and efficiency.

  • Able to converse and write effectively in English and other local / regional language.

  • Able to communicate clearly and convey necessary information.

  • Able to negotiate skillfully and promote/sell ideas persuasively. Understand, communicate, and collaborate effectively with people across various identities

  • Possesses strong organizational and time management skills, driving tasks to completion.

  • Able to adjust readily to change and adapt as needed.

  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.

  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

  • Able to work independently with minimum supervision.

  • Able to effectively multi-task. Able to maintain confidentiality of sensitive information.

  • Able to collaborate and build solid, effective working relationships with others.

  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

  • Ability to stay awake and alert while performing work.

  • Able to use relevant computer systems and applications at an intermediate level.

Working Conditions

Professional, office environment.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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