Workforce Solutions and Process Optimization, Associate Director

hace 1 mes

Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

As the Workforce Solutions & Process Optimization Associate Director , you will focus on end to end operations and transformation efforts in support of Workforce Solutions. You will work closely with Resource Managers, their leaders, and relevant stakeholders and will bring strong expertise as you review all aspects of current process and practice.

You will use your expertise to help drive changes and recommend improvements to further elevate the team’s mission of identifying and matching employee resources to open customer and internal requirements using Workday Projects.

This role will also work closely with the HR Technology Workday Product Owner and CIO teams on improvements to Workday Projects. This could include defining requirements with the Workforce Solutions team, recommending change requests and optimization, writing test cases and supporting change management activities, as well as supporting and/or delivering enablement to improve everyday processes.

Specific project work you would own and support in this role could include any/all of the following examples:

Review how Workday Projects is used as the primary system supporting the work of the Resource Managers and recommend process changes or improvements Design or improve upon monthly scorecards that measure effectiveness, provide regular governance, or operational reviews Review and improve the weekly employee resource review meetings and other regular forums with country COOs and other stakeholders; identify opportunities for consistency and effectiveness, incorporating the review of contingent workers, and implementing best practices Conduct operational reviews and use data analysis to ensure employee resources are mapped and appropriated to the right accounts, and are being fully utilized Support the talent supply evolution and its impact on Workday Projects Partner with Talent Acquisition as needed on any work or projects as required Lead or contribute to additional special projects as required

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.


Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

This role requires Previous Experience in process improvement and a demonstrated track record of leading and implementing process optimization initiatives. 

To be successful in this role you will have the following experience and expertise:

7+ years experience of business process improvement around workforce solutions, talent supply, human capital management or talent acquisition Demonstrated ability to analyze complex processes, identify inefficiencies, and propose actionable improvements based on data-driven insights Proven ability to collaborate with cross-functional teams Excellent Communication Skills, with the ability to clearly articulate process changes and outcomes by stakeholder/persona Strategic Thinking – ability to align process improvements with broader organizational goals, ensuring that changes contribute to the overall strategy and success of Workforce Solutions and its stakeholders

Preferred Experience:

Experience with Workday Projects, Professional Services Automation (PSA) strongly preferred Experience with Workday Core HCM (Position Management) Experience in a Workforce Solutions/Workforce Management role supporting the business


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

  • Vp / Sr. Financial Optimization Analyst

    hace 5 meses

    Heredia, Costa Rica Citi A tiempo completo

    The Sr. Financial Analyst - Operations & Technology Financial Optimization is a key member of the Financial Optimization team. Under the direction of the Director - Operations & Technology Financial Optimization and in partnership with O&T colleagues, Finance, and Human Resources, the Financial Analyst conducts detailed data analytics to support business...

  • Director of Engineering

    hace 5 meses

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Director of Engineering This role has been designated as ‘Office’, which means you will primarily work from an HPE office. We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space. As the Director of Engineering, you will be...

  • Senior Lead, Data Engineer Workforce Analytics

    hace 1 mes

    Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Process Analyst

    hace 4 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **Responsabilities**: 1. Data Management a. Consolidate and migrate data from acquired entities. b. Ensure data integrity and compliance with regulatory standards. c. Develop data management strategies to support business continuity. 2. System Optimization a. Evaluate and recommend improvements to processes. b. Implement new business processes to...

  • Director, Shared Services

    hace 5 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Senior Lead, Data Engineer Workforce Analytics

    hace 1 mes

    Heredia, Costa Rica Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Director of Engineering

    hace 5 meses

    Heredia, Costa Rica Hewlett-Packard CDS GmbH A tiempo completo

    This role has been designated as ‘Office’, which means you will primarily work from an HPE office. We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space. As the Director of Engineering, you will be responsible for managing...

  • Global Network Optimization Manager

    hace 5 meses

    Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Workforce Planning Analyst

    hace 4 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Enterprise Workforce Management Execution

    hace 5 meses

    Heredia, Costa Rica Citi A tiempo completo

    The Enterprise Workforce Management team is responsible for leading Citi’s transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the...

  • Senior Marketing Associate

    hace 5 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - Collaborate with marketing colleagues across various operating units to plan for effective marketing campaigns that leverage the capabilities of our digital marketing technology platforms Experience Required - Designing, testing and executing...

  • Workforce Management Analyst I

    hace 5 meses

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: **Your Area of Focus**: - Monitor and analyze real-time metrics, including call volume, agent adherence, and service level targets. - Proactively respond to fluctuations in call volume and make dynamic decisions to maintain optimal service levels. - Monitor agent adherence to schedules and make real-time adjustments to ensure optimal...

  • People Connect Associate

    hace 4 meses

    Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solutions [Region] Hub Associate provides seamless customer experience for Moody’s employees within the [region]. The [Region] Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected...

  • People Connect Associate

    hace 4 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...

  • People Connect Associate

    hace 5 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role / Summary**: The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody’s employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic...

  • Psst Sr. Associate, Physical Stores Support Team

    hace 5 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Experience with Excel - 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service. The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick...

  • Pricing Associate

    hace 5 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. The Pricing Associate will work within the Pricing Team to support the pricing operations function by participating in the maintenance of Moody’s Fee Documentation (which governs MIS’s pricing policy), participating in the fee schedule change...

  • Logistics & Process Support Analyst (Temporary Role)

    hace 4 meses

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Logistics & Process Support Analyst (Temporary role) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate...

  • People Connect Associate

    hace 4 meses

    Heredia, Costa Rica Moody's A tiempo completo

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **The Role / Summary**: The People...

  • Workforce Services and Solution

    hace 5 meses

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    Part of Workforce solutions, the Support Services business is a major pilar of Lifecyle Services, focus on driving significant margin for PC business. The main responsibility of this worldwide team is to drive, animate the life cycle of the HP Personal System Services portfolio and enable new area of business growth., across the globe. This position is a...