Workforce Planning Analyst

hace 5 meses

Heredia, Costa Rica AlignTech A tiempo completo

**Join a team that is changing millions of lives.**
- Transforming smiles, changing lives_

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

**Ready to join us?**

**About this opportunity**

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a
**Workforce Planning Analyst**. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The
***
**Workforce Planning Analyst **should analyze, monitor, and evaluate the function of the workforce (call or service) center by monitoring activities on a real-time basis. Create schedules and provides regular reports to management on workload and workforce. Work with Finance to maintain budget accuracy and improve forecast capabilities. Define both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handle shift change requests and monitors new-hire, holiday, and seasonal shift needs. Update and maintains scheduling database with current information; and research, recommend, and implement call center technology and process improvements to reduce overall costs. Furthermore, she/he will be a vital source of data for BI Developers to monitor, evaluate and secure data integrity on all solutions generated. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

**In this role, you will**
- Develop Strategic design.
- Participate in the update of Workforce management records.
- Deliver regular vigilance of WFM folders.
- Provide analysis of upcoming seasonal periods as well as organizes skeleton projections during Holidays.
- Maintain historical information in WFM folders.

**In this role,**
**you’ll**
**need **

**Typically**:

- Bachelor’s degree from a four-year college or university.
- Less than one year of directly related experience.
- To develop at this level for 2-3 years.
- Proficiency in English.
- Problem solving skills, thoroughness, attentive to detail and decision-making skills.
- To participate, develop, test, and implement projects with a medium-low level of complexity that require medium to low-supervision.
- Excel beginner / intermediate certification.
- Certification in Workforce Management.
- Statistical Business Analyst certification.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement

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