Supervisor, KYC Operations

hace 4 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

Supervisor, KYC Operations – Santa Ana, Costa Rica.

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial activities? Join Western Union as a KYC Operations Supervisor, AML Compliance.

Western Union powers your pursuit.

In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization. As a KYC Supervisor, you will play a pivotal role in supervising a group of 10 to 14 KYC specialists and/or Sr specialists who review customer cases requiring enhanced due diligence (ECDD). This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity. 

Role Responsibilities

Manage a team of Specialists and Sr Specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved. People-oriented, analytical, and adaptable professional with passion for customers; responsible for employee performance, career development, and problem-solving. Have a highly engaged team whilst successfully achieving business and performance results in a consistent basis. Be a subject matter expert which should allow to assess, recommend and drive meaningful process changes; with the goal of effectively managing AML scenarios. Make a difference by proactively creating and/or enhancing daily volume-of-work monitoring tools, reports, and processes, as required. Work closely with other operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team. Monitor Standard Operating Procedures (SOPs) are being properly followed by team members at all times and updated timely in partnership with support departments. Meet strict deadlines, consistently and successfully manage performance, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups. Have exceptional customer service skills and a customer-first mindset. Demonstrate strong self-motivation and a results-oriented mentality. Can grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through your team). Proficiency in using Microsoft Office suite, enjoy creating reports (and making sounding suggestions) and analyzing data. Support and leadership to key strategic site-level initiatives might be required.

Role Requirements

Bachelor’s degree in business administration, Finance, or Industrial Engineering (is a plus) Strong communication skills, Spanish and English; verbal, and written communication (English level B2+, C1 preferred). Schedule flexibility. Have 3+ yrs. of experience successfully leading and managing high performing teams whilst working cross functionally. 3+ years of previous compliance experience in banking or in Fintech. Be Greenbelt certified or commit to getting certified within the first 18 months from the start date in the position. CAMS certification (is a plus).

will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

  • Compliance Operations Associate

    hace 4 meses

    Santa Ana, Costa Rica Convera A tiempo completo

    **Associate, Know Your Customer (KYC) Operations (French and English Speaking)** As an Associate at Convera based in our Santa Ana-Lindora office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the...

  • Supervisor Compliance Operations

    hace 4 meses

    Santa Ana, Costa Rica Convera A tiempo completo

    **Supervisor, Compliance Operations** This position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls. **Key responsibilities**: - Operations management on daily workflows and ensuring service level agreements (SLAs) are met. - Helping to...

  • Supervisor, Communication Operations

    hace 4 meses

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Communication Operations - Santa Costa Rica** Are you a creative communicator? Do you want to develop employee engagement strategies and work for a global fintech company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time...

  • Team Leader, Kyc

    hace 4 meses

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Team Leader, KYC (Know Your Customer) Compliance Operations - Santa Ana, Costa Rica** Do you find a teamworking culture invigorating? Are you interested in providing leadership to a dynamic compliance team? Join Western Union as a Team Leader, KYC (Know Your Customer) Compliance Operations. **Western Union powers your pursuit.** We are looking for...

  • Global Supervisor Digital Operations

    hace 3 meses

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Global Supervisor Digital Operations**: - Santa Ana, Costa Rica** Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western...

  • Supervisor - Payment Processing

    hace 4 meses

    Santa Ana, Costa Rica Convera A tiempo completo

    We are looking for a leader for the Accounts Receivable Team who will manage daily team operations to make sure the team is achieving high productivity levels. A supervisor who ensures smooth daily processing and reconciliation of incoming payments/invoices and guarantees that all processing requirements and Service Level Agreements are met. In addition, the...

  • Senior Supervisor, Global Digital Collections

    hace 3 meses

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica** Do you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss...

  • Senior Specialist, AML Compliance

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Senior Specialist, AML Compliance – Santa Ana, Costa Rica Are you looking to play a key role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Specialist, AML Compliance.  ...

  • Specialist, AML Compliance

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Specialist, AML Compliance – Santa Ana, Costa Rica   Are you looking to play a key role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Specialist, AML Compliance.  Western Union...

  • Supervisor Operaciones

    hace 4 meses

    Santa Ana, Costa Rica Ingram Micro A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64...

  • AML Compliance Specialist

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    {"Role OverviewAs a Specialist, AML Compliance at Western Union, you will play a pivotal role in investigating customer cases requiring enhanced due diligence. You will operate within the Know Your Customer team (KYC) of the Global Operations organization, reviewing and understanding customer behavior, their relationship with counterparties, economic...

  • Aws Solutions Architect

    hace 4 meses

    Santa Ana, Costa Rica Ingram Micro A tiempo completo

    **Description** Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our...