Agent Database Administrator 1
hace 2 meses
Agent Database Administrator 1 - Santa Ana, Costa Rica
Are you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that’s redefining the financial services sector? Join Western Union as an Agent Database Administrator 1.
Western Union powers your pursuit.
We are looking for someone to help preserve and support our global Agent enrollment and maintenance process, as an Agent Database Administrator 1, with the International Agent Maintenance Team. The main responsibility for this role is the setup new agents in the company’s database through a process that involves extensive coordination with various global functional units in Western Union.
Role Responsibilities
Ensures a timely and accurate system setup of new Network Agents and Commercial subscribers. Providing prompt solutions on data maintenance to different stakeholders such as Finance, Legal, Field Operations, Systems, Treasury, etc. While complying with strict SLA and Performance indicators. Provide support on database data extraction with ODBC and/or Snowflake connections, knowledge of MS Access, MS Excel, and Power BI. Responsible for the agent's full life cycle of database maintenance integrity and recoverability, including post-rollout review. You will have the opportunity to support implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/development, testing, problem resolution, and training. Creating new ways to perform the daily tasks for the team. Will consider the implementation of changes in complex and critical databases. Performs under continuous alert mode and awareness of the task’s impact. Relates well cross-culturally and cross-functionally to perform responsibilities that are dependent on external input. This position will create automation and process enhancements with the assistance but not limited to MS Power Automate, Python, and any other tool that can provide connection and inside security standards.Role Requirements
Desired college degree in Administration, Business, Computer Science, Engineering, Finance, Communications or related. Fluency in English B2+. Availability to work between 06:00 am and 15:00 pm, working from Sunday to Thursday. Confident working with AS400, Salesforce, Unisys, SFG, WADS, ARC+, lean tools and strong knowledge of MS Office. Excellent written and verbal communication skills with stakeholders, and to send announcements across the company. Customer service approach and proactiveness. Strong sense of responsibility, efficiency, attention to detail and analytical..
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
Asociación Solidarista Paid time off including extended maternity leave. In house company doctor services Continuing Education Transportation services options Parking spaces Hybrid model work Flexible Working Schedules if applicable Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Carpooling Program Price Smart membership Pan American Medical and Life insurance Cafeteria SubsidyOur hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
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