Staff Billing Latam 6M

Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to more than 4,000 people serving a global network of prestigious advertising, public relations, media, health and marketing agencies. digital. We offer technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and deploys platforms, applications, and tools to improve productivity, foster collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive in a spirit of innovation that is felt around the world. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview
The
Staff
Billing
will be responsible for ensuring the quality and compliance of billing processes, monitoring SLA adherence, and maintaining timely client resolution across various operations. The role involves acting as a point of escalation for billing-related issues, managing incidents, and facilitating process improvements. Key responsibilities include overseeing team training, managing ADV tickets, and ensuring accurate execution of billing tasks, such as PO reconciliation, tax, and EDI reporting. The position will also require the generation of metrics and reports to track performance and support audits with GL teams. Additionally, the individual will play an essential role in coordinating system updates, migrations, and ensuring proper documentation for compliance and tracking.

Responsibilities
Process Management & Compliance

• Ensure process quality, SLA compliance, TAT, proper workload distribution, timely client resolution, and maintain compliance documentation for tracking and migrations.
• Identify and implement process improvements for standardization and efficiency.
• Ensure correct execution of unbilled, pre-billed, PO reconciliation, and the full end-to-end billing process from invoice issuance to final client delivery.
• Manage and coordinate closing calendars for respective operations.

Incident Management & Escalation

• Act as a point of escalation, tracking and resolving system-related issues in the billing process/exceptions.
• Manage incidents, escalations, and process updates, including documentation, testing, and next actions.

Team Management & Training

• Ensure team members are fully trained on business processes, rules, and exceptions, and communicate process changes to relevant stakeholders.

Billing & Client Support

• ADV Tickets management: Handling billing-related tickets and addressing inquiries or discrepancies efficiently.
• Serve as Market Billing Expert, providing customer service and support to key stakeholders, upper management, and clients.
• Support migrations, mergers, and system changes, including Advertmind updates and system testing.
• Tax & EDI reporting: Managing tax-related documentation and electronic data interchange (EDI) reporting for billing accuracy.
• Support audit meetings with GL and audit teams.

Reporting & Documentation

• Generate metrics and global reports, ensuring all PBI Dashboards are properly updated.

Qualifications

• Education: Bachelor's Degree student in administration, public accounting, finance, related careers.
• Experience: 1 year of experience in a similar position. Knowledge of accounting and/or taxes in LATAM is a plus.
• Language: Upper intermediate English level (B2) is preferred.
• Tools: Intermediate to Advanced knowledge of Excel.