Technical Support Engineer
hace 1 semana
We are looking for talented technical support
Requirements
First Point of Contact for Technical Assistance
- Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
- Assist with issues related to mobile devices and other peripherals.
Troubleshooting on Windows and Mac OS Platforms
- Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.
Hardware and Software Configuration and Adjustment
- Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.
Application Installation Guidance
- Provide detailed instructions for application installation, ensuring users complete the process successfully.
Incident Documentation and Logging
- Document and log incidents and service requests in the internal ticket management system, including their respective resolutions.
Escalation of Unresolved Issues
- Escalate complex or unresolved issues to higher-level support staff.
Creation of Technical Documentation
- Assist in creating technical documentation and manuals (knowledge base - KB) for recurring or known issues.
Imaging and Deployment of Equipment
- Create images and deploy laptops, desktops, and tablets to end-users, ensuring their proper functioning.
Asset Management
- Oversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping.
Office Move Coordination
- Plan and coordinate office moves, ensuring that technological equipment and devices are relocated properly.
Specialized Support for VIPs (White Glove Support)
- Provide specialized support for VIP users, ensuring quick issue resolution, proactive device monitoring, and health checks.
- Offer personalized training on new tools and applications for executives and provide exclusive onboarding processes.
Requirements:
- In-depth and current knowledge of computer programs and hardware.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- Advanced English
Requirements:
Location:
Parque Empresarial Forum 2, Santa Ana, San Jose, Costa Rica
Work Model:
On Site
Experience
: 2 or 3 years
Academic Background:
Computer Systems Engineering, or related field.
English Level:
Advanced, Mandatory
work schedule:
8 am to 5pm
-
Technical Support Engineer
hace 1 semana
Santa Ana, Costa Rica gsb A tiempo completoRequirementsFirst Point of Contact for Technical AssistanceProvide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.Assist with issues related to mobile devices and other peripherals.Troubleshooting on Windows and Mac OS PlatformsDiagnose and resolve issues on Windows and Mac...
-
Technical Support Technician
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Technical Support Technician - Santa Ana, Costa Rica** Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Technician. **Motivated by our values: purpose driven, globally minded,...
-
Technical Support Technician
hace 6 días
Santa Ana, Costa Rica Western Union A tiempo completo**Technical Support Technician - Santa Ana, Costa Rica** Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Technician. **Motivated by our values: purpose driven, globally minded,...
-
Customer Service Analyst 1-support
hace 1 semana
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Analyst 1-Support-220009O4 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Global Customer HUB - HSGBU Support Engineer** The HSGBU Support engineer provides dedicated support to Oracle Health Sciences Business Unit and specifically Oracle's Pharmaceutical customers...
-
Senior, Network Engineer
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior, Network Engineer - Santa Ana, Costa Rica** Are you ready to join a team in a global company where you will be responsible for Design, Develop and Test optimal telecommunications networks and related processes, including intra-corporate infrastructure and client connectivity solutions? Studies current telecom cost in depth and proposes alternative...
-
Customer Service Admin Support A4
hace 13 horas
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Admin Support A4-220003GW **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
-
Engineer
hace 1 semana
Santa Ana, Costa Rica Atmos International A tiempo completoAtmos International is a highly successful worldwide engineering technology and service supplier to the blue-chip companies in the oil, gas, aviation, water, and chemical industries. Our state-of-art technology includes pipeline leak and theft detection, hydraulic simulation, pig tracking, batch tracking, optimization, and gas management systems. Due to the...
-
Senior, Network Voice Engineer
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Network Voice Engineer Genesys - Santa Ana, Costa Rica** **Motivated by our values: purpose driven, globally minded, and trustworthy & respectful** We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations....
-
Customer Service Admin Support A4
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Admin Support A4-230000F2 **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Preferred Qualifications** Preferred Qualifications - External Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making...
-
Staff Software Engineer
hace 2 días
Santa Ana, Costa Rica Western Union A tiempo completo**Staff Software Engineer - Santa Ana, Costa Rica** **Western Union powers your pursuit.** We are looking for someone who would be part of the Data Engineering and Architecture team and joins us as Staff Software Engineer. **Role Responsibilities** - You will also perform thorough code reviews and collaborate with other engineers in geographically...