Technical Support Engineer

hace 2 semanas

Santa Ana, Costa Rica gsb A tiempo completo

Requirements

First Point of Contact for Technical Assistance

  • Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
  • Assist with issues related to mobile devices and other peripherals.

Troubleshooting on Windows and Mac OS Platforms

  • Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.

Hardware and Software Configuration and Adjustment

  • Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.

Application Installation Guidance

  • Provide detailed instructions for application installation, ensuring users complete the process successfully.

Incident Documentation and Logging

  • Document and log incidents and service requests in the internal ticket management system, including their respective resolutions.

Escalation of Unresolved Issues

  • Escalate complex or unresolved issues to higher-level support staff.

Creation of Technical Documentation

  • Assist in creating technical documentation and manuals (knowledge base - KB) for recurring or known issues.

Imaging and Deployment of Equipment

  • Create images and deploy laptops, desktops, and tablets to end-users, ensuring their proper functioning.

Asset Management

  • Oversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping.

Office Move Coordination

  • Plan and coordinate office moves, ensuring that technological equipment and devices are relocated properly.

Specialized Support for VIPs (White Glove Support)

  • Provide specialized support for VIP users, ensuring quick issue resolution, proactive device monitoring, and health checks.
  • Offer personalized training on new tools and applications for executives and provide exclusive onboarding processes.

Requirements:

  • In-depth and current knowledge of computer programs and hardware.
  • Proficiency in customer relationship management (CRM) and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.
  • Advanced English

Requirements:

Location: Parque Empresarial Forum 2, Santa Ana, San Jose, Costa Rica

Work Model: On Site

Experience: 2 or 3 years

Academic Background: Computer Systems Engineering, or related field.

English Level: Advanced, Mandatory

work schedule: 8 am to 5pm

Tipo de puesto: Tiempo completo

  • Technical Support Engineer

    hace 2 semanas

    Santa Ana, Costa Rica GSB Solutions A tiempo completo

    We are looking for talented technical supportRequirementsFirst Point of Contact for Technical AssistanceProvide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.Assist with issues related to mobile devices and other peripherals.Troubleshooting on Windows and Mac OS...

  • Technical Support Technician

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Technical Support Technician - Santa Ana, Costa Rica** Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Technician. **Motivated by our values: purpose driven, globally minded,...

  • Technical Support Technician

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Technical Support Technician - Santa Ana, Costa Rica** Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Technician. **Motivated by our values: purpose driven, globally minded,...

  • Customer Service Analyst 1-support

    hace 2 semanas

    Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Analyst 1-Support-220009O4 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Global Customer HUB - HSGBU Support Engineer** The HSGBU Support engineer provides dedicated support to Oracle Health Sciences Business Unit and specifically Oracle's Pharmaceutical customers...

  • Customer Service Admin Support A4

    hace 5 días

    Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Admin Support A4-220003GW **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...

  • Engineer

    hace 2 semanas

    Santa Ana, Costa Rica Atmos International A tiempo completo

    Atmos International is a highly successful worldwide engineering technology and service supplier to the blue-chip companies in the oil, gas, aviation, water, and chemical industries. Our state-of-art technology includes pipeline leak and theft detection, hydraulic simulation, pig tracking, batch tracking, optimization, and gas management systems. Due to the...

  • Staff Software Engineer

    hace 6 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Staff Software Engineer - Santa Ana, Costa Rica** **Western Union powers your pursuit.** We are looking for someone who would be part of the Data Engineering and Architecture team and joins us as Staff Software Engineer. **Role Responsibilities** - You will also perform thorough code reviews and collaborate with other engineers in geographically...

  • Supplier Qual Engineer II

    hace 2 semanas

    Santa Ana, Costa Rica Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Ensures that suppliers...

  • Senior Software Engineer

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Software Engineer - Buenos Aires, Argentina / Santa Ana, Costa Rica** **Motivated by our values: purpose driven, globally minded, and trustworthy & respectful** We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit...

  • Machine Learning Engineer

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Machine Learning Engineer - Santa Ana, Costa Rica**: Are you ready to join a team in a global company where you will be responsible to plan and build pre-production and production technology systems in a hybrid cloud/datacenter environment? Join Western Union as a Machine Learning Engineer. **Motivated by our values: purpose driven, globally minded, and...